QA Engineer, Product & Technical Support Specialist

Remote (India, Pakistan, or the Philippines) • Full-time • $14,000–18,000 USD/yr, depending on experience and demonstrated results

100% remote. No degree required. No prior QA or technical support title required. We hire based on demonstrated technical experience, problem-solving ability, communication skills, ownership, and initiative — not credentials.

What we do require is at least 2 years of professional experience in software development or engineering. That means you've spent at least two years writing, building, maintaining, debugging, or shipping software in a professional context — whether that was as a developer at a company, at a small startup, in freelance work, or in any role where software development was a core part of your job.

If you've built software projects, created automations, solved technical problems, used AI tools extensively in your workflows, debugged systems, supported users, or taught yourself technical skills independently — and you have at least 2 years of real software development or engineering experience behind you — we want to hear from you.

We care much more about how you think, how quickly you learn, how you investigate problems, and how you communicate than whether you've held a formal QA or support title before. What we do need to see is that you've already developed the core technical and software-building skills that come from real working experience.

• Great starting salary.
• You'll work directly on real SaaS products with real customers and real product issues.
• You'll gain hands-on experience across:
• product support,
• QA testing,
• troubleshooting,
• release validation,
• customer communication,
• AI-assisted workflows,
• and technical operations.
• You do not need a degree or formal QA experience — what you do need is at least 2 years of professional software development or engineering experience and the ability to demonstrate strong technical reasoning and operational maturity.
• You'll work closely with founders, operators, developers, and product teams.
• High performers can quickly grow into QA leadership, technical operations, product operations, or product management responsibilities.

• Analytical and structured problem-solving
• Technical troubleshooting
• Clear written and verbal communication
• Attention to detail
• Customer empathy
• Root-cause investigation
• QA and validation mindset
• Ability to learn software quickly
• AI-assisted problem-solving
• Ownership and accountability
• Organizational and documentation skills
• Ability to work under ambiguity

• Investigating customer-reported issues through Intercom and internal tools.
• Reproducing bugs and identifying whether issues are isolated, reproducible, or part of broader product problems.
• Working with developers to document and escalate reproducible issues clearly.
• Testing newly released product changes, validating bug fixes, and catching regressions after deployments.
• Writing and improving knowledge base articles, help documentation, and onboarding resources.
• Monitoring recurring customer issues and identifying patterns.
• Using AI tools heavily to accelerate troubleshooting, documentation, research, issue summaries, QA validation, and operational workflows.
• Building or improving automations to reduce repetitive support and operational work.
• Working with tools such as Intercom, Slack, Stripe, Claude, ChatGPT, Codex, Cursor, Notion, Chrome DevTools, and modern SaaS dashboards.
• Working with APIs, browser debugging tools, automation platforms, scripts, and technical workflows as needed.

We're a fast-moving software company operating and improving SaaS products used by real customers worldwide. We care deeply about product quality, operational excellence, customer experience, and speed of execution. You'll join a highly entrepreneurial environment where people are trusted to think independently, move quickly, and improve systems proactively.

• Work with talented entrepreneurial people in a flexible remote environment.
• High ownership and autonomy.
• Starting salary of $14,000–18,000 USD/yr depending on technical ability, communication, operational maturity, and demonstrated problem-solving.
• Potential for increased compensation, expanded responsibilities, and equity participation over time.
• Opportunity to grow quickly based on contribution, not tenure.

• The first 90 days are demanding.
• You'll frequently work through ambiguity and unfamiliar systems.
• We expect people to think independently and solve problems proactively.
• This is not a heavily structured corporate environment.
• Weak communicators and highly reactive operators tend to struggle here.
• If you have less than 2 years of professional software development or engineering experience, this role is not the right fit at this time.

Excited to work with you and build exceptional software products together.