QA Director

About the job

Job Title: QA Director

Experience: 15 - 21 Years

Employment Type: Permanent | Full-Time

Shift & Hours: Regular Shift

Location: Hyderabad

Role Overview:

• Forsys is looking for a Director of QA to lead and scale the quality engineering function within our Engineering organization. This is a senior leadership role that blends practice building with delivery accountability: you will define the QA strategy, align it to business objectives, and make sure every solution we ship to clients meets a consistently high quality bar, on time and on budget.
• You will lead a team of manual and automation QA engineers responsible for the planning, execution, and delivery of QA projects and services across client engagements. That means owning test strategy and test plan creation, driving disciplined execution, standardizing best practices across accounts, and building deep capability in both functional and automated testing — including modern and AI-assisted testing approaches.
• This is a high-visibility role for someone who is equally comfortable in a steering committee conversation about delivery risk and in a working session reviewing an automation framework design. If you want to shape how a growing consulting firm defines quality — the processes, the tooling, the people, and the metrics — this is that opportunity.

Key Responsibilities:

• Define and own the overall QA strategy, roadmap, and operating model, ensuring alignment with business and delivery objectives
• Lead and manage the QA team responsible for the planning, execution, and delivery of QA projects and services across client engagements
• Oversee the creation, review, and execution of test strategies, test plans, test cases, and traceability across functional, regression, integration, UAT, and non-functional testing
• Build and scale QA capability in both manual and automation testing, including framework design, tooling selection, and reusable accelerators
• Establish and enforce QA standards, best practices, entry/exit criteria, and governance across all accounts and delivery teams
• Drive test automation coverage and ROI, including the adoption of AI-assisted testing approaches such as test generation and self-healing scripts
• Manage QA project timelines, effort estimates, resourcing, and budgets; report status, risks, and quality metrics to leadership and clients
• Define and track quality KPIs — defect leakage, defect density, automation coverage, test cycle time, and cost of quality — and drive continuous improvement against them
• Partner with delivery leads, program managers, engineering, and DevOps teams to embed quality earlier in the SDLC and support CI/CD pipelines
• Hire, mentor, and develop QA engineers and leads; build career paths, training plans, and a strong quality-first culture
• Support pre-sales and client conversations by scoping, estimating, and positioning QA service offerings where required
• Manage escalations related to quality, conduct root cause analysis on escaped defects, and implement preventive measures

Requirements:

• Proven experience leading QA / quality engineering teams in a consulting, services, or product delivery environment
• Strong track record defining QA strategy, processes, and governance across multiple concurrent projects or accounts
• Deep hands-on grounding in manual testing disciplines: test planning, test design, defect management, and UAT support
• Solid expertise in test automation — framework design and tools such as Selenium, TestNG, Cucumber, or equivalent
• Experience testing enterprise applications and integrations, including API and data validation testing
• Ability to manage project timelines, estimation, resourcing, and budgets for QA engagements
• Strong people leadership skills: hiring, mentoring, performance management, and capability building
• Excellent stakeholder management and communication skills, including client-facing delivery conversations
• Working knowledge of Agile/Scrum delivery models and QA integration into CI/CD pipelines

Nice to Have:

• Experience testing Salesforce implementations (Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Data Cloud)
• Exposure to Salesforce-oriented test tooling such as Provar, Copado, or Tricentis
• Experience with AI-assisted or agentic testing approaches — automated test generation, self-healing automation, intelligent test selection
• Performance, security, or accessibility testing exposure
• ISTQB, CSTE, or equivalent quality certifications
• Experience supporting pre-sales, QA service offering development, or practice P&L / utilization ownership

Qualifications:

• Experience:: 12+ years in QA / quality engineering, including 4+ years leading QA teams or a QA practice
• Education:: B.Tech/B.E. in Computer Science or a related field, or equivalent practical experience