'Quality Assurance (QA) – Client Engagement Console (CEC)
Role Overview
The QA Engineer ensures the CEC platform delivers reliable, accurate, and audit-ready outcomes, especially for AI-driven recommendations such as next best actions. This role is critical in validating data integrity, AI outputs, system performance, and regulatory compliance, while enabling a high-quality, scalable MVP across Wealth, Health, and Career.
Key Responsibilities
Define and implement a comprehensive QA strategy covering functional, data, AI/ML, and non-functional testing
Develop test plans, test cases, and automation strategies aligned with MVP and Wave-based delivery
Ensure coverage across end-to-end workflows of the CEC platform
- Functional & Integration Testing
Validate Core Features Such As
Client 360 views
Signal ingestion and prioritization
Next Best Actions recommendations
Reporting and dashboards
Perform API, UI, and system integration testing across multiple data sources
- Data Quality & Validation
Ensure accuracy, completeness, and consistency of data powering the Golden Record
Validate data pipelines, transformations, and ingestion processes
Perform reconciliation testing across upstream and downstream systems
- AI / GenAI Testing & Validation
Validate AI-driven Outputs For
Relevance and accuracy of recommendations
Hallucination detection and mitigation
Explainability and traceability (citations, sources)
Design test scenarios for edge cases, bias, and model drift
Collaborate with data scientists to validate ML vs GenAI separation (truth engine integrity)
- Automation & Continuous Testing
Build and maintain test automation frameworks (UI, API, regression)
Integrate QA into CI/CD pipelines for continuous testing
Enable test data management and reusable test assets
- Performance, Security & Compliance Testing
Conduct performance and scalability testing for large datasets and concurrent users
Validate security controls and data privacy compliance (especially for client-sensitive data)
Ensure outputs meet fiduciary and regulatory standards (auditability, determinism)
