Department: OPERATIONS & SUPPLY CHAIN / Q-COMMERCE
Location: 2151/9B, First Floor, New Patel Nagar, Opp. Shadipur Depot, New Delhi – 110008
Google Map:https://maps.app.goo.gl/Q5dFn5dnNdT9zGcNA
Employment Type: Full-Time and On-site
Experience Required: 3 – 4 Years
Reporting To: Chief Executive Officer & Chief Financial Officer
ABOUT THE COMPANY
Bongchie India Private Limited founded in 2014, is a leading manufacturer and distributor of Pre-Rolled Cones and Rolling Papers with a strong offline network across India. We are looking for an experienced Q-Commerce Manager to lead and manage our presence across India's key Q-commerce platforms.
ROLE OVERVIEW
The Q-Commerce Manager will be responsible for the end-to-end management of the company's Q-Commerce operations. This is a senior individual-contributor role that reports directly to the CEO and CFO. The role requires close coordination with the Supply Chain, Warehouse, Finance, Marketing, and Sales teams to ensure smooth and consistent order fulfillment across all Q-commerce platforms.
KEY RESPONSIBILITIES
1. Platform Operations & Account Management
- Manage seller and brand accounts on Blinkit, Zepto, Swiggy Instamart, Amazon Now, Flipkart Minutes, and other Quick Commerce platforms.
- Serve as the primary point of contact for platform Category Managers, Supply Leads, and Media Teams.
- Ensure timely acceptance and fulfillment of all Purchase Orders (POs) raised by platforms, with minimal rejections.
- Work with platform representatives to maintain and improve brand visibility, shelf placement, and promotional support.
2. Inventory & Dark Store Management
- Monitor SKU-level stock availability across all active dark stores and city clusters on a daily basis.
- Coordinate with the Warehouse and Supply Chain teams to maintain adequate inventory levels and avoid stock-outs or overstocking.
- Track product aging and manage stock rotation to prevent expiry-related losses.
- Raise replenishment requests in a timely manner and verify Goods Received Notes (GRNs) with the warehouse team.
3. Listing, Cataloguing & Content Management
- Upload and manage product listings across all platforms with accurate product details including titles, descriptions, images, and pricing.
- Maintain listing hygiene by ensuring all active SKUs are correctly categorised, up to date, and reflect real-time stock availability.
- Coordinate with the Marketing team to ensure all product visuals and content comply with platform specifications and internal brand guidelines.
4. Order Fulfillment & SLA Compliance
- Ensure adherence to platform SLAs across all stages — order acceptance, dispatch, and delivery confirmation.
- Identify and resolve fulfillment issues in coordination with the Warehouse and Logistics teams.
- Manage return and rejection cases and coordinate with the Finance team for credit note processing and reconciliation.
- Provide the Finance department with the required documentation to facilitate timely vendor payment processing.
5. Performance Monitoring & Reporting
- Track key operational metrics including fill rate, sell-through rate, out-of-stock percentage, share of shelf, and platform-wise GMV.
- Prepare weekly and monthly performance reports for review by the CEO and CFO.
- Identify gaps in performance across SKUs, city clusters, or platforms and develop corrective action plans.
- Monitor competitor pricing, listings, and promotional activity to support internal planning.
6. Campaign Execution & Growth
- Plan and execute platform-level promotional campaigns, combo offers, and seasonal activations in coordination with the Marketing team.
- Identify opportunities to expand platform presence, add new SKUs, or enter new city clusters.
- Provide demand forecasts to the Supply Chain team to support production and procurement planning.
7. Cross-Functional Coordination
- Coordinate with Supply Chain, Warehouse, Finance, Marketing, and Sales teams to ensure seamless day-to-day Q-commerce operations.
- Present platform performance updates, forecasts, and strategic recommendations directly to the CEO and CFO during scheduled reviews.
REQUIRED QUALIFICATIONS & EXPERIENCE
Education
- Bachelor's degree is mandatory. A degree in Business, Commerce, Marketing, or a related field is preferred.
- MBA or Post-Graduate Diploma in E-Commerce or Supply Chain Management is an added advantage.
Experience
- 3 – 4 years of hands-on experience managing brand or seller accounts on at least one major Q-commerce platform (Blinkit, Zepto, or Swiggy Instamart). Prior platform experience is mandatory.
- Experience in an FMCG, nutraceutical, or consumer goods brand environment is strongly preferred.
- Demonstrated ability to manage multiple platform accounts simultaneously with measurable results.
Technical Skills
- Proficiency in MS Excel and Google Sheets, including pivot tables, data formatting, and reporting.
- Hands-on experience with Q-commerce seller portals such as Blinkit Seller Hub, Zepto Vendor Portal, or Swiggy Instamart Partner Portal.
- Working knowledge of ERP systems (Tally, SAP, or similar) or order management tools (Unicommerce, Vinculum, or similar) is a plus.
Competencies
- Strong attention to detail in cataloguing, documentation, and data management.
- Analytical ability to interpret platform data and translate findings into actionable steps.
- Effective negotiation and relationship management skills with platform stakeholders.
- Clear and professional communication skills, both verbal and written.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
COMPENSATION
Competitive compensation package aligned with experience, capability, and growth potential.
