IDEALLY HAVE: Cloud Infrastructure & Containerization
- AWS — EC2, S3, networking/VPC, IAM, Lambda; provisioning and lifecycle management of cloud-hosted demo environments
- Kubernetes (K8s) — container orchestration for Cloud services; deployment, scaling, pod management, and health monitoring
- Infrastructure-as-code mindset — scripted and repeatable environment provisioning
- Understanding of Datadog
- Understanding of Harness
- Amazon Connect
- Session Border Controller (Ribbon SBC) — call routing, TLS, SIP trunk configuration
- Microsoft Teams Direct Routing
MUST HAVE: Scripting & Automation
- Python 3.x — automation scripting, REST API clients, Selenium/playwright, multi-threaded data generation
- PowerShell 5.1+ — orchestration, scheduled task management, environment lifecycle scripts
- T-SQL / SQL Server — query writing, stored functions, sqlcmd automation against operational databases
MUST HAVE: Architecture & Design
- Ability to produce clear architecture diagrams, environment topology documents, and integration blueprints
- Experience designing multi-tenant SaaS-style environments with isolated configuration layers
- Familiarity with API design, microservices patterns, and service dependency mapping
- Security-aware design — credential management, least-privilege access, CVE awareness
- Git / version control experience — scripted environment management, change tracking.
- Confluence / Jira proficiency — documentation authoring, project tracking
NICE TO HAVE
- Verint suite of products (WFE, IVA)
- Verint API integrations
- Formal solutions architecture experience or certification (AWS SA, TOGAF, or equivalent).
- Pre-sales or Solution Consulting background — understanding of how demo environments are used in the sales cycle.
- Experience with AI/ML-enhanced contact centre products — Verint Da Vinci, OpenAI/Bedrock API integration, conversational AI.
- Multi-locale and internationalisation experience — managing demo environments across APAC, EMEA, Americas.
