Job Description
Engineering Support Level 2 - Portfolio Analytics (Bengaluru | 4-10 years)
The role involves providing Level 2 support for Portfolio Analytics, focusing on resolving client issues, collaborating with engineering teams, and enhancing client experience. The position requires strong technical skills in Python and API integration, along with excellent communication abilities.
Key Responsibilities Investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams.
Serve as point of escalation for support issues from Helpdesk (L1).
Work closely with the engineering team to drive resolution of client issues.
Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
Create documentation, runbooks, and code snippets to share with clients and internal engineering teams.
Requirements
Must-Have Skills
Coding and debugging in Python
Debugging API calls
Basic knowledge of UI and API integration
Clear and empathetic communication
Client presentation skills
Willingness to execute on support issues and automate resolution of repeat issues
Nice-to-Have Skills
Knowledge of Java
Knowledge of AWS
