Public Cloud Service Management Consultant

Create and manage service orders, including planning travel, labor, spare parts logistics, and external service procurement.

Manage service contracts, including SLA agreements, pricing, and warranty terms.

Handle service requests efficiently from initial intake to resolution.

Execute accurate and timely billing and invoicing for service activities and contracts.

Integrate service management with ERP modules such as Order Management, MRP, Inventory, Logistics, and Finance.

Enhance service capabilities by integrating with SAP Customer Service.

Leverage real-time data and analytics to improve decision-making and operational efficiency.

Support service business transformation, enabling outcome-based services and measuring customer success.

Drive digitalization initiatives to improve service innovation and revenue streams.

Improve customer satisfaction and strengthen customer relationships through streamlined service processes.