Location: Mohali, Phase 8-A – Work from Office
Shift Timings: 8:30 PM – 5:30 AM IST
Working Days: Monday to Friday
Interview Mode: Walk-in Interviews
Walk-in Timing: 7:00 PM onwards
Employment Type: Full-Time
Transportation: Cab Facility Provided
About The Role
We are looking for a proactive and customer-focused
Property Manager to manage homeowner, board member, vendor, and customer communications while ensuring timely resolution of property-related requests and concerns.
The ideal candidate should have excellent written and verbal English communication skills, strong problem-solving abilities, attention to detail, and the ability to manage multiple requests while maintaining high service standards.
Key Responsibilities
- Customer & Homeowner Communication: Handle inquiries from homeowners, board members, customers, and other stakeholders through email, outbound calls, and other communication channels.
- Issue Resolution: Understand customer concerns, investigate issues, coordinate with relevant teams, and provide accurate and timely resolutions.
- Outbound Calls & Follow-Ups: Make outbound calls to homeowners, vendors, customers, and stakeholders to provide updates, gather information, and resolve pending matters.
- Email Management: Respond to emails professionally, clearly, and within defined turnaround times.
- Ticket & Request Management: Create, track, update, and close service requests and tickets while ensuring proper documentation.
- Complaint Handling: Handle customer complaints professionally, de-escalate difficult situations, and work toward appropriate resolutions.
- Escalation Management: Identify issues requiring additional support or authorization and escalate them to the appropriate team or management.
- Vendor Coordination: Coordinate with vendors and service providers to ensure property-related issues are addressed within required timelines.
- Board Member Coordination: Communicate with HOA/Board members and provide timely updates regarding ongoing requests, concerns, and property matters.
- Documentation & Data Accuracy: Maintain accurate records of customer interactions, requests, follow-ups, tickets, and case updates.
- Internal Coordination: Work closely with internal teams and other stakeholders to ensure smooth and timely resolution of customer requests.
- SLA & Process Compliance: Complete assigned tasks within defined SLAs while following company SOPs, quality standards, and operational guidelines.
Required Skills & Qualifications
- Excellent written and verbal communication skills in English.
- Strong customer service and interpersonal skills.
- Ability to handle difficult customers and challenging situations professionally.
- Strong problem-solving and decision-making abilities.
- Good organizational and time-management skills.
- Ability to manage multiple tasks, tickets, and follow-ups simultaneously.
- Strong attention to detail and documentation skills.
- Comfortable making outbound calls and communicating with customers and vendors.
- Proficiency in MS Office and basic computer applications.
- Ability to work independently as well as collaboratively with a team.
- Prior experience in property management, HOA management, customer service, BPO, or a similar role will be an advantage.
Why Join Us
- Fixed night shift: 8:30 PM – 5:30 AM
- Monday to Friday working schedule
- Free cab transportation facility
- Professional and growth-oriented work environment
- Opportunity to work with US-based clients and property management operations
Skills: customer service,management,documentation,communication
