Job description:
About the Role:
We are seeking a detail-oriented Remote Maintenance Associate to join our UK property management team. Working remotely from India, you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience.
Key Responsibilities:
Communication & Relationship Management:
- Regular communication with tenants to understand and update on maintenance issues
- Liaise with landlords regarding property maintenance needs and approvals
- Build and maintain positive relationships with tenants, landlords, and contractors
- Provide clear updates to all parties throughout maintenance works
Maintenance Management:
- Manage maintenance tickets through our digital platform
- Conduct virtual property inspections via video calls
- Screen and evaluate maintenance issues reported by tenants
- Coordinate with UK-based contractors for repairs
- Process quotes and obtain landlord approvals
- Track ongoing maintenance works
Support & Documentation:
- Guide tenants through basic troubleshooting steps
- Handle emergency maintenance coordination during UK business hours
- Maintain detailed documentation of all activities and communications
- Ensure all parties are kept informed of progress and timelines
- Follow up with tenants after works completion to ensure satisfaction
Required Skills:
Core Abilities:
- Strong logical thinking and problem-solving skills
- Excellent attention to detail
- Ability to ask the right questions to understand issues
- Good judgment in identifying urgent vs non-urgent matters
- Quick learning ability and enthusiasm for acquiring new knowledge
- Strong documentation and record-keeping skills
Communication Skills:
- Excellent English communication (written and verbal)
- Professional phone manner and email etiquette
- Ability to explain technical matters simply and clearly
- Good interpersonal skills for managing tenant concerns
- Cultural awareness and ability to work with UK-based teams
Required Experience:
- 2-3 years in customer service or coordination roles
- Experience in ticket management systems (any industry)
- Track record of coordinating with service providers
- Remote work experience (desirable)
Technical Requirements:
- Reliable high-speed internet connection minimum 100 mbps
- Quiet home office workspace
- Webcam and professional headset with Noice cancellation
- Computer/laptop meeting company specifications i3 +
- Willing to work with Time Tracker to be installed by company on laptop
Working Hours:
- UK Business Hours:
- Standard working hours: Monday to Friday with alternate Saturdays 1.00 pm to 10.30 pm during Summer and 2.00 pm to 11.30 pm during winters. Alternate Saturdays it will be 6 hours shift only.
Job Types: Full-time, Permanent
Salary: 30000/- To 40000/-
Benefits:
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Experience:
- Property management: 2 years (Preferred)
- International voice process: 2 years (Preferred)
Work Location: Remote
