Role Overview
We are looking for a highly organized and execution-focused Customer Experience Operations Executive to support new CX initiatives and operational projects. This role will work closely with internal teams to drive structured processes, campaign execution, performance tracking, and community engagement efforts.
Qualifications
Required Skills
- Strong operational and analytical mindset
- Advanced proficiency in Google Sheets
- Experience in Customer Experience Operations, NPS analysis
- Telecaller management and WhatsApp automation/campaign management
- Data analysis, reporting, and dashboarding
- Strong communication, stakeholder management, and attention to detail
- Ability to manage multiple initiatives and processes simultaneously
Success Metrics
- Timely execution of new initiatives
- Improved operational efficiency
- Accuracy in reporting and tracking
Smooth cross-functional coordination
Additional Information
Key Responsibilities
- Support execution of new CX initiatives and pilot projects
- Manage operational workflows and daily data tracking
- Monitor performance metrics and maintain dashboards
- Conduct quality checks and provide structured feedback
- Coordinate campaign execution across channels
- Work closely with cross-functional teams and interns
- Maintain accurate documentation and reporting
Tools & Platforms
- Google Sheets (Advanced)
- WATI (WhatsApp Automation)
- Typeform
- Zoom
- Google Drive
- Email Campaigning Tools
- Google Reviews
