Project NOC

Company Description

MARS Telecom Systems, a CMMi Level 3 and ISO 9001:2000 certified company, is a leading product development and solutions provider with expertise in telecom, networking, enterprise mobility, eGovernance, and custom application development.

Essential Job Duties

·       Operate a 24x7 NOC covering monitoring, performance and capacity management, incident management, logging, change coordination, backup verification, and DR readiness.

·       Ensure rapid identification, escalation, and resolution of outages and degradations affecting customer-facing payment and transit services.

·       Lead major incident bridges and enforce structured communication and restoration validation.

·       Ensure logging, monitoring, and telemetry failures are treated as operational risks and remediated with urgency.

·       Produce and maintain incident records, reports, and operational evidence suitable for audit and compliance review.

General Duties and Responsibilities

·       Operate effectively under limited supervision in a high-availability, mission-critical environment.

·       Demonstrate strong attention to detail and consistency in process execution and documentation.

·       Communicate effectively in English, including written incident updates and executive-level operational summaries.

·       Motivate and lead teams across multiple shifts, fostering accountability and continuous improvement.

·       Escalate issues appropriately while maintaining productive working relationships.

·       Reliably demonstrate accountability for work assignments and proactive communications about issues and status. A strong history of proactively identifying effective solutions for challenges.

·       Able to operate in a professional manner, even in crisis settings.

·       Comply with Cubic's Quality Management System

·       Comply with Cubic's quality, health, safety, and security policies.

·       Support the company's strategic objectives and collaborate across departments.

·       Comply with Cubic Human Resources Procedures

Skills / Experience / KnowledgeEssential

·       Proven experience building and leading a 24x7 NOC or equivalent mission-critical operations organization.

·       Strong command of monitoring & event management and incident management, including major incident leadership.

·       Experience operating hybrid environments including customer-site data centers and Azure and/or AWS cloud platforms.

·       Demonstrated operational ownership of log management, backup verification, change/configuration control, and DR readiness.

·       Experience working in regulated environments with strong audit and evidence requirements (PCI DSS, ISO 27001, SOC, etc.).

·       Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates. Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect. Accountable for department budget which may be broad and have far reaching impact on the business segment.

·       Interacts regularly with lower and/or senior management on matters concerning multiple functional areas, department, and/or customers. Requires the ability to persuade others in sensitive complex situations while preserving relationships. Applies knowledge to convince other stakeholders on desired departmental outcomes.

·       This position must be able to create networks involving coordination among groups and provide thought leadership to pursue organization projects. This will require understanding of wider business and conveying advanced information and persuading several diverse stakeholders or audiences. The position must be recognized internally as a subject matter expert and will direct the activities of others.

·       Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management