Position: Project Manager
Department: Operations / Project Delivery
Location: Navsari, Gujrat
Experience: 3–8 Years
Job Summary
We are looking for an experienced Project Manager to lead end-to-end implementation of Zoho applications for clients. The candidate will be responsible for project planning, client coordination, requirement gathering, team management, implementation, testing, training, and successful project delivery.
Key Responsibilities
- Manage complete Zoho implementation projects including Zoho CRM, Zoho Books, Zoho People, Zoho Desk, Zoho Creator, Zoho Projects, Zoho Inventory, Zoho Recruit, and other Zoho applications.
- Conduct requirement gathering and business analysis sessions with clients.
- Prepare project plans, timelines, milestones, and resource allocation.
- Coordinate with functional consultants, developers, and support teams.
- Monitor project progress and ensure timely delivery within scope and budget.
- Manage client communication and provide regular project status updates.
- Identify project risks and implement mitigation plans.
- Ensure quality assurance, UAT support, and successful go-live.
- Conduct client training sessions and handover documentation.
- Maintain project documentation and implementation reports.
Required Skills
- Strong understanding of Zoho ecosystem and business process automation.
- Experience in project management and client handling.
- Knowledge of CRM, ERP, HRMS, Helpdesk, Finance, and Workflow Automation processes.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to manage multiple projects simultaneously.
- Act as the primary point of contact for project-related escalations from clients, ensuring timely resolution, effective stakeholder communication and maintenance of high customer satisfaction throughout the project lifecycle
- Obtain client testimonials and feedback upon successful project completion and coordinate the publication of approved testimonials across relevant company platforms and marketing channels.
Qualifications
- Bachelor's degree in Business, IT, Computer Science, or related field.
- PMP or relevant certification will be an added advantage.
- Experience in SaaS implementation projects preferred.
Key Performance Indicators (KPIs)
- On-time project delivery.
- Client satisfaction and retention.
- Project profitability.
- Successful implementation and adoption of Zoho solutions.
- Quality and compliance with project standards
[Confidential Information]
9998835430
