About the Job
Job title: Project Management & Business Analyst
Location: Delhi
About the Company
TLC DigiTech Pvt. Ltd. is a leading technology-driven customer engagement and loyalty solutions provider for the hospitality industry. With a strong presence across India and international markets, TLC DigiTech specialises in designing and managing end-to-end digital programs that enhance customer acquisition, retention, and lifetime value.
Role Overview
We are seeking a highly skilled professional with 710 years of experience in Software Development Life Cycle (SDLC), Agile/Scrum methodologies, and Business Analysis. This role requires a strong blend of Scrum Master responsibilities, requirement gathering, and project management expertise to ensure the successful delivery of technology-driven solutions. The ideal candidate will have hands-on experience with modern tools and technologies, excellent stakeholder management skills, and the ability to lead cross-functional teams.
Key Responsibilities
- Act as Scrum Master, facilitating Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives) and ensuring adherence to Agile principles and SDLC processes.
- Gather, analyze, and document business requirements, ensuring clarity and alignment with business objectives.
- Collaborate with stakeholders across hospitality, supply chain, manufacturing, and IT domains to define project scope and deliverables.
- Manage project timelines, milestones, and resource allocation, ensuring on-time and quality delivery.
- Utilize JIRA and Confluence for backlog management, sprint tracking, and documentation.
- Coordinate release management activities and oversee automation testing to maintain quality standards.
- Ensure smooth execution of all SDLC phases, from requirement analysis to deployment and post-release support.
- Identify risks, dependencies, and implement mitigation strategies to ensure project success.
- Governed release planning and readiness, ensuring cross-team alignment, risk mitigation, and smooth production deployments.
- Led RCA sessions for defects and delivery issues, driving corrective actions and continuous process improvement.
- Structured epics, features, and user stories to align business objectives with sprint execution and delivery outcomes.
- Established quality and testing strategies, ensuring early QA involvement and reduced defect leakage.
- Partnered with DevOps teams to align Agile delivery with CI/CD pipelines and automation best practices.
Technical Skills
- Proficiency in JIRA and Confluence for Agile project management and documentation.
- Experience with automation tools for testing and release management.
- Hands-on development or integration experience with Ionic, Flutter, Node.js, MuleSoft, and Salesforce.
- Strong understanding of SDLC, Agile methodologies, and best practices in software delivery.
Qualifications
- Proven ability to manage projects with cross-functional teams in a fast-paced environment.
- Excellent communication, documentation, and stakeholder management skills.
- Industry experience in hospitality, supply chain, manufacturing, or IT is preferred.
- Preferred Certifications: Certified Scrum Master (CSM), Project Management Professional (PMP, ACP), SAFe Agile
