SynapseIndia is a software development company with over 26 years of experience. We serve clients worldwide, delivering high-quality, scalable solutions tailored to their business needs. Our Noida SEZ office is conveniently located within walking distance of the nearest metro station.
Why work with us
- Partnerships with Industry Leaders: Google and Microsoft partner with certified professionals. Global Exposure: Work with international clients across diverse industries. Structured Environment: CMMI Level-5 compliant processes ensuring quality and efficiency. Reliable Salaries & Stability: Strong track record of on-time payments and long-term employee retention. Work-Life Balance: Fixed hours, no night shifts, and alternate Saturdays off. Growth Opportunities: Continuous learning, career development, and performance-based appraisals. Recognition & Culture: Monthly rewards, supportive teams, and festive celebrations. Employee Benefits: Medical and accidental insurance coverage.
Who are we looking for
Designation : Business Development Manager (Upwork)
Experience Range : 5+ years
What is the work
- Act as the Single Point of Contact (SPOC) for international clients on assigned projects
- Manage day-to-day client communication through emails, calls, and regular status updates
- Handle and resolve client escalations in a timely and professional manner
- Coordinate with internal teams (development, design, QA, etc.) to ensure smooth execution and delivery
- Track project progress, monitor milestones, and ensure deadlines are consistently met
- Build and maintain strong client relationships with a focus on satisfaction and retention
- Proactively identify risks, issues, and bottlenecks, and take swift corrective actions
- Ensure clear documentation and reporting of project status and deliverables
What skills and experience are we looking for
- Minimum 5 years of experience in an IT software development company
- Proven experience managing teams of developers and cross-functional teams
- Strong experience in client communication and stakeholder management
- Hands-on experience dealing with international clients
- Demonstrated ability to handle project escalations and conflict resolution
- Proficiency in project management and collaboration tools such as Jira
- Excellent verbal and written communication skills
- Strong organizational, problem-solving, and decision-making abilities
- Preferred : Project management certification.
- Ability to work in a fast-paced, deadline-driven environment
- High level of accountability and ownership
- Strong interpersonal and leadership skills
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