Job Req ID: 29873
About Supermicro
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Essential Duties And Responsibilities
Includes the following essential duties and responsibilities (other duties may also be assigned):
- Project Leadership: Lead and manage the full lifecycle of rack-level system deployment projects, ensuring timely and successful delivery.
- Project Planning & SOW: Define project scopes, draft Statements of Work (SOW), and calculate necessary resources and timelines based on specific customer requirements.
- Customer Communication: Serve as the primary point of contact, ensuring clear communication, professional expectation management, and structural alignment during the deployment process.
- Field Engineering: In the absence of active deployment projects, perform on-site hardware troubleshooting, maintenance, and service desk ticket handling to minimize downtime.
- Self-Readiness: Demonstrate proactive self-readiness by independently managing service workflows and responding to technical challenges in dynamic data center environments.
Qualifications
- Professional Experience & Project Management:
- 5+ years of experience in data center operations, IT service delivery, or technical project management.
- Proven experience leading and managing rack-level system deployment projects.
- Demonstrated success in drafting Statements of Work (SOWs), calculating project timelines, and coordinating resource requirements for complex, large-scale customer projects.
- Technical Skills & Field Operations:
- Hands-on experience with high-speed cabling and structured cabling systems.
- Strong technical knowledge of server hardware, GPU systems, and data center networking.
- Proficiency in hardware diagnostics (BIOS, UEFI Shell, PXE, DOS) and troubleshooting within Linux/Windows server environments.
- Field Site Execution: Demonstrated expert-level capability in performing comprehensive on-site deployment tasks, including:
- Rack movement observation and management: Ensuring safe and precise physical relocation of server racks within the data center floor.
- Hardware remediation support: Proactive identification and resolution of hardware-level failures during deployment.
- Unpacking systems and rack stacking: Executing physical installation, rack-mount operations, and server integration.
- Power connection and configuration validation: Managing high-density power distribution connections and performing pre-deployment configuration validation to ensure system readiness.
- Mobility:
- Ability to travel frequently to different cities within the country of residence or to international locations within a 6-hour flight radius for deployment projects.
- Communication & Professionalism:
- Excellent written and verbal communication skills, with the ability to maintain professional boundaries and formal expectations.
- Full professional proficiency in English.
- Physical Requirements:
- Ability to lift at least 50 lbs and stand for extended periods.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
