Project Manager - Strategic Programs

Job Description: -

Project Manager - Strategic Programs & Transformation

Gurugram, India - Onsite

AI-enabled program delivery across Telecom, Vendor management and business operations

Role Overview:

• We are seeking a delivery-focused Project Manager to support strategic programs across Vendor Management, Telecom Operations, Revenue Operations, automation, and AI-enabled business transformation.
• The role will convert priorities into structured execution plans, coordinate cross-functional teams, maintain delivery discipline, and provide clear visibility to the Chief of Staff and leadership.
• The position requires strong ownership, communication, analytical thinking, and the ability to manage multiple workstreams without operating as a purely administrative PMO resource.

Key Responsibilities: -

Program Planning & Delivery:

• Manage assigned strategic projects from initiation through execution, adoption, and closure.

• Develop and maintain project plans, milestones, deliverables, timelines, dependencies, and decision logs.

• Coordinate workstreams across Vendor Management, Product, Technology, Finance, Billing, Revenue Operations, Procurement, and Operations.

• Drive follow-through, remove execution blockers, and escalate material risks with clear options and recommendations.

Governance & Leadership Visibility

• Maintain RAID logs, action trackers, governance calendars, and outcome-focused status reporting.

• Prepare concise executive updates, decision papers, presentations, and meeting materials for leadership reviews.

• Facilitate program forums, document decisions, assign ownership, and track actions through closure.

• Ensure reporting reflects achieved outcomes, current risks, next milestones, and support required. Transformation, Analytics & Adoption

• Support initiatives involving AI, automation, workflow modernization, analytics, and process improvement.

• Analyze business processes and operational data to identify gaps, dependencies, and improvement opportunities.

• Coordinate business requirements, user readiness, testing, adoption, and change activities with relevant teams.

• Measure delivery outcomes and capture lessons learned to improve future execution.

Required Qualifications: -

• 6-8 years of experience in project management, program delivery, business transformation, telecom operations, vendor management, or a related field.

• Demonstrated experience coordinating cross-functional initiatives with multiple stakeholders and interdependent workstreams.

• Strong capability in project planning, risk and issue management, governance, executive reporting, and action closure.

• Ability to convert ambiguous priorities into structured plans, measurable milestones, and clear ownership.

• Excellent written and verbal communication with confidence presenting concise updates to leadership.

• Strong analytical, problem-solving, organization, and stakeholder management skills.

• Working knowledge of project delivery methods and tools

Certification is valued but not mandatory.

Preferred Qualifications:

• Experience in telecom, technology, enterprise services, vendor ecosystems, revenue operations, or commercial operations.

• Exposure to digital transformation, workflow automation, business intelligence, data platforms, or AI-enabled initiatives.

• Experience supporting change management, user adoption, process redesign, or benefits realization.

• PMP, PRINCE2, Agile, Scrum, or equivalent practical delivery experience.

AI Adaptability & Digital Mindset:-

• Demonstrated ability to use AI-enabled productivity tools, analytics, automation, and digital platforms to improve delivery, reporting, and decision-making.

• Ability to identify practical AI or automation use cases, translate business needs into clear requirements, and partner with technology teams through implementation.

• Curiosity and learning agility to evaluate emerging capabilities, test new ways of working, and support responsible adoption without requiring deep coding expertise.

• Exposure to one or more of the following is preferred: Generative AI, workflow automation, intelligent reporting, predictive analytics, process mining, or anomaly detection.

Key Skills:

• Project Management
• Strategic Execution
• Telecom Operations
• Business Transformation
• Executive Reporting
• Stakeholder Management
• RAID Management
• Change & Adoption
• Data-Driven Insights
• AI Adaptability
• Cross-functional Delivery
• Problem Solving

Success Measures: -

• On-time delivery of agreed milestones and business outcomes.

• Improved visibility of risks, dependencies, decisions, and ownership.

• Consistent closure of actions and reduction in execution delays.

• Successful adoption of improved, automated, or AI-enabled ways of working.

• Clear, concise, and outcome-focused leadership reporting.