- Own the product roadmap for Inbound CCaaS capabilities including IVR, routing, call handling, and integrations.
- Define and prioritize product features based on customer needs, business impact, and technical feasibility.
- Collaborate with Design, Engineering, QA, and other PMs to deliver high-quality features on time.
- Partner with cross-functional teams (sales, marketing, solutions consulting, and customer success) to ensure product success in the market.
- Conduct market research, competitor analysis, and customer interviews to inform strategy.
- Drive adoption and measure success through usage data and customer feedback.
Required Skills Experience
- 3+ years of product management experience in aSaaS company.
- Experience working incustomer experience, voice/contact center, or enterprise techis a strong plus.
- Strong analytical, problem-solving, and communication skills.
- Ability to write clear PRDs and collaborate effectively with engineering/design teams.
- Familiarity with Agile development practices and tools like Jira, Confluence, etc
- A bias for action and ownership you get things done and are not afraid to roll up your sleeves.
