Project Manager (Scrum Master)

6-10 Years

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Early Applicant

Job Description

Job Title: Scrum Master / Agile Delivery Lead

Experience: 6–10 Years

Responsibilities

Facilitate Agile ceremonies including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives ensuring effective and time-boxed execution
Partner with Product Owners to maintain a healthy, prioritized, and sprint-ready backlog
Identify and remove impediments impacting team delivery and escalate when required
Coach teams on Agile principles to drive self-organization and high performance
Provide mentorship to team members and stakeholders to improve Agile adoption
Act as an Agile advocate across the organization and promote best practices
Design and manage Jira boards, workflows, and automation for efficient delivery
Maintain Confluence documentation including knowledge base, team charters, and definitions
Track and analyze metrics such as velocity, burn-down, and flow efficiency
Generate weekly progress reports and manage monthly operational review decks
Act as the first point of contact for support requests via Jira Service Management
Perform ticket triage, prioritization, assignment, and escalation management
Ensure SLA compliance and timely resolution of support tickets

Required Skills

Strong expertise in Agile frameworks including Scrum, Kanban, and hybrid methodologies
Advanced proficiency in Jira including board configuration, JQL, reporting, and Advanced Roadmaps
Hands-on experience with Confluence for documentation and knowledge management
Experience in Tier-1 technical support and ability to communicate with non-technical users
Strong understanding of Agile metrics such as velocity, burn-down charts, and MTTR
Excellent communication, stakeholder management, and conflict resolution skills
Strong problem-solving, time management, and organizational abilities
Experience working with collaboration tools such as Slack and Microsoft Teams
Ability to manage multiple priorities in a fast-paced environment

Tools & Systems