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OSI Digital

Project Manager (Scrum Master)

OSI Digital
Bengaluru, India
6-10 Years
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Job Description

Job Title: Scrum Master / Agile Delivery Lead

Experience: 6–10 Years

Responsibilities

  • Facilitate Agile ceremonies including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives ensuring effective and time-boxed execution
  • Partner with Product Owners to maintain a healthy, prioritized, and sprint-ready backlog
  • Identify and remove impediments impacting team delivery and escalate when required
  • Coach teams on Agile principles to drive self-organization and high performance
  • Provide mentorship to team members and stakeholders to improve Agile adoption
  • Act as an Agile advocate across the organization and promote best practices
  • Design and manage Jira boards, workflows, and automation for efficient delivery
  • Maintain Confluence documentation including knowledge base, team charters, and definitions
  • Track and analyze metrics such as velocity, burn-down, and flow efficiency
  • Generate weekly progress reports and manage monthly operational review decks
  • Act as the first point of contact for support requests via Jira Service Management
  • Perform ticket triage, prioritization, assignment, and escalation management
  • Ensure SLA compliance and timely resolution of support tickets

Required Skills

  • Strong expertise in Agile frameworks including Scrum, Kanban, and hybrid methodologies
  • Advanced proficiency in Jira including board configuration, JQL, reporting, and Advanced Roadmaps
  • Hands-on experience with Confluence for documentation and knowledge management
  • Experience in Tier-1 technical support and ability to communicate with non-technical users
  • Strong understanding of Agile metrics such as velocity, burn-down charts, and MTTR
  • Excellent communication, stakeholder management, and conflict resolution skills
  • Strong problem-solving, time management, and organizational abilities
  • Experience working with collaboration tools such as Slack and Microsoft Teams
  • Ability to manage multiple priorities in a fast-paced environment

Tools & Systems

  • Jira Software (Cloud/Data Center)
  • Jira Service Management (JSM)
  • Confluence
  • Slack and Microsoft Teams

Key Performance Indicators (KPIs)

  • Sprint Velocity consistency across sprints
  • SLA adherence and support ticket resolution rate
  • Documentation health and regular updates in Confluence
  • Mean Time to Resolve (MTTR) for support tickets

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Agile Delivery
Employment Type:
Full time

About Company

OSI Digital

Job ID: 147242447

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Last Updated: 12-05-2026 08:45:47 AM
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