Project Manager

Job Title/Role: Project Manager 

Location: Bangalore

Required Academics: Bachelor's degree in Project Management, Business Administration, or a related field; Master's degree preferred

Experience: 4-6years of experience in Project Management & Customer support or related roles in Supply Chain SAAS Application Domain.

Budget: 5-9 LPA

Key Responsibilities:

1. Project Planning and Execution Leadership

● Develop Project Plans: Create detailed project plans outlining scope, objectives, timelines, and resource requirements.

● Plan and Schedule Timelines: Ensure project timelines align with overall objectives and deadlines.

● Coordinate with Teams: Work with various departmental teams to develop comprehensive project plans.

● Monitor Progress: Track project milestones and promptly address issues as they arise.

● Manage Scope Changes: Ensure any scope changes are documented, approved, and communicated effectively.

2. Client Engagement:

● Primary Point of Contact: Act as the primary point of contact for key clients, understanding their business challenges & needs, managing expectations, and ensuring successful solution delivery.

● Voice of Customer: Champion the Voice of the Customer (VoC) within the organization, advocating for their needs and ensuring that their feedback informs product and service improvements

● CSAT & NPS : Monitor & Improve CSAT & NPS Values with innovative solutions

● Upselling / Cross Selling: Work with senior leadership to align support efforts with organizational goals and identify cross-selling and up-selling opportunities.

● Data Privacy & Security: Ensure adherence to the company's and client's data privacy and security policies.

3. Team Management:

● Resource Allocation : Allocate time & resources efficiently across the Customers to meet project demands and create a backup plan to maintain service continuity

● Lead Cross-Functional Teams: Collaborate with team members across functions to facilitate effective project execution.

● Communicate Effectively: Establish clear and consistent communication channels to enhance collaboration and information sharing.

● Motivate Teams: Foster a positive and productive work environment to motivate project teams toward achieving project goals.

4. Budget and Resource Management

● Manage Project Budgets: Validate project budgets and expenses, reporting any deviations to senior management for corrective action.

● Resource Coordination: Ensure efficient allocation and utilization of resources across projects to meet demands.

● Project Billing & Revenue: Ensure Ontime Project completion & billing all the deliverables as early as possible.

5. Risk Management

● Implement Solutions: Implement solutions to mitigate project risks and resolve challenges as they arise.

● Ensure Quality Standards: Establish and enforce quality standards for project deliverables.

● Report on Status: Provide regular updates on project status, progress, and outcomes to stakeholders and department heads, including key deliverables, milestones, and performance metrics.

6. Process Improvement & Technology Adoption:

● Identify Improvement Areas: Proactively seek areas for process improvement and implement best practices to enhance service delivery and customer experience.

● Enhance Customer Satisfaction: Implement proactive measures to boost customer satisfaction and address potential risks in support engagements and develop mitigation plans.

● Technology Oversight: Stay updated on emerging project management technology tools (like Jira, MS Projects, MS Visio, Asana, Trello, etc., ) and oversee their implementation to effectively meet the needs of both the Internal Teams & Customer

● Implement Best Practices: Integrate project management best practices and standardized processes into project workflows for consistent project delivery

7. Cross-Functional Collaboration & Reporting :

● Cross Functional Collaboration: Work with other departments & senior leadership (e.g., sales, product, marketing) to ensure a cohesive approach to align customer support and feedback integration with Departmental & organizational goals.

● Provide regular reports to senior management on customer support engagement performance, highlighting risks, possible mitigating plans, and progress with areas for improvement.

8. Technical Understanding/Skills required

● Organizational Skills: Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.

● Commitment to Customer Satisfaction: Eagerness to contribute to customer satisfaction efforts and team performance improvements. (CSAT & NPS Values)

● Leadership Skills: Proven ability to lead and motivate teams toward achieving project goals.

● Effective Communication Skills: Strong verbal and written communication skills.

● Interpersonal Skills: Excellent ability to build and maintain strong relationships with customers and team members.

● Analytical and Problem-Solving Abilities: Strong analytical skills with a data-driven approach to decision-making and problem-solving skills to assess project performance and make informed decisions

● Proficiency in MS Office Suite: Skilled in MS Office Suite, including Word, Excel, PowerPoint, and Outlook, Project Management tools such as (MS Project, Trello, Asana) etc.,

● Advanced Data Analysis and Presentation Skills: Capable of utilizing advanced features in MS Office for data analysis and effective visual presentations.

● Adaptability in Fast-Paced Environments: Ability to thrive in dynamic settings and manage multiple priorities effectively.

● Integrity and Ethical Standards: Strong Commitment to ethical conduct in all interactions with customers and team members. Ensure compliance with data privacy & security policies

● Proactive and Self-Motivated: Demonstrates high levels of initiative and ownership of tasks.

● Independent Work Capability: Ability to work autonomously and complete tasks in a remote environment. Ability to travel as needed for client meetings and training sessions

● Supply Chain Knowledge with SaaS Experience: Understanding of supply chain processes, with preferred experience in SaaS products.

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