Job Purpose:

To analyze business needs, define system configuration requirements, and ensure smooth integrations by collaborating with internal teams and external partners. The role is responsible for maintaining efficient system processes, performing quality checks, resolving recurring technical issues, and strengthening monitoring and reporting. It also ensures robust vendor coordination, supports audits, and conducts regular system health checks to deliver reliable and enhanced value to users.

Key Result Areas

Supporting Actions

Requirements Gathering & Documentation

• Collect, analyze, and document business requirements for PMO initiatives.
• Prepare BRDs, project charters, process flows, and change request documentation.
• Maintain updated project documentation in line with PMO standards.

Project Governance & Process Compliance

• Ensure adherence to PMO methodologies, review gates, and quality standards.
• Track project progress against timelines, budgets, and scope parameters.
• Support risk, issue, and change management processes.

Project Governance & Process Compliance

• Prepare weekly/monthly project status reports, executive summaries, and MIS.
• Develop dashboards on tools like Power BI, JIRA, Confluence, or internal reporting systems.
• Analyze project performance data and provide insights for decisionmaking.

Testing, Validation & Quality Assurance

• Prepare test plans, test scenarios, and UAT scripts.
• Conduct functionality, regression, integration, and user acceptance testing.
• Monitor production issues and ensure timely closure.

Audit, Compliance & Documentation Control

• Maintain auditready documentation and adherence to governance frameworks.
• Support internal/external audits with required artefacts and clarifications.
• Ensure proper version control, documentation hygiene, and repository management

Stakeholder & Vendor Management

• Work closely with credit, risk, operations, sales, and technology teams.
• Coordinate with external vendors for system updates, API issues, and enhancements.
• Ensure SLAs are met for tech delivery and vendor performance.

Compliance, Audit & Risk Controls

• Maintain updated process documents, system configurations, and control evidence for audit readiness.
• Support internal/external audits and ensure compliance with regulatory requirements (RBI, KYC norms, hedging documentation, accounting standards).