Project Manager

Role: Project Manager

Location: Saki Vihar

Work Mode: Work from office

Working Days: Monday to Friday

Experience: 8 -15 years

This role requires willingness to travel across Asia Pacific, Middle East, within India and other

international customer locations

Job Description:

We are seeking an experienced and customer-focused Project Manager to lead enterprise

implementation projects for ETP Unify and Ordazzle across Asia Pacific, Middle East and other

international markets.

The Project Manager will be responsible for end-to-end delivery of software implementation projects

from project initiation through successful go-live and hypercare while ensuring customer satisfaction,

project profitability, quality and schedule adherence.

The role requires strong project management capabilities combined with consulting skills, customer

engagement, commercial awareness and leadership of geographically distributed teams.

Key Responsibilities:

Project Delivery

Lead end-to-end implementation projects covering:

● Project initiation

● Discovery workshops

● Solution design

● Business process consulting

● Gap analysis

● Project planning

● Configuration

● Development coordination

● Integration management

● Data migration

● Testing

● UAT

● Training

● Go-live planning

● Hypercare support

● Project closure

Project Governanc

eDevelop and maintai

n● Project Charte

r● Project Management Pla

n● WB

S● Schedul

e● Resource Pla

n● RAID Lo

g● Issue Lo

g● Change Registe

r● Communication Pla

n● Steering Committee report

s
Conduct

-● Weekly customer revie

ws● Internal governance meetin

gs● Executive steering committee meetin

gs● Risk review meetin

gs
Customer Managem

entAct as the primary customer-facing Project Manager throughout the implementation lifecyc

le.Build trusted relationships w

ith● Project Spons

ors● Business Own

ers● IT Te

ams● CXO stakehold

ers● Dr

ive● Decision mak

ing● Escalation managem

ent● Customer satisfact

ion● Executive communicat

ionManage difficult stakeholder situations professional

ly.
Scope & Change Manage

mentEnsure project scope remains aligned with contractual commitme

nts.Ma

nage● Scope cha

nges● Change requ

ests● Commercial impact assessm

ents● Schedule im

pact● Customer appro

valsProtect project profitability while maintaining customer relationsh

ips.
Commercial Owne

rshipOwn delivery commercial metrics incl

uding● Project profitab

ility● Resource utiliz

ation● Budget adhe

rence● Revenue miles

tones● Foreca

sting● Billing read

inessWork closely with Finance, CSM and Delivery Manage

ment.
Team Lead

ershipLead cross-functional teams comp

rising● Functional Consu

ltants● Technical Consu

ltants● Deve

lopers● QA Eng

ineers● Support

teams● Infrastructure

teams● Customer

teamsTypically manage teams of 5–20 members distributed across multiple loca

tions.Provide coaching and remove delivery impedi

ments.
Risk Man

agementProactively identify and m

itigate● Deliver

y risks● Resourc

e risks● Technica

l risks● Custome

r risks● Commercia

l risksMaintain an active RAID register and ensure timely reso

lution.
Quality Ma

nagementEnsure adherence to ETP implementation meth

odology

.Monitor● Deliverable

quality● Testing co

mpletion● UAT r

eadiness● Go-live r

eadiness● Documentation

qualityDrive continuous impr

ovement.
Technical Coo

rdinationWork closely with solution architects and technical teams

to man

age● APIs● M

iddleware● Third-party int

egrations● Cloud de

ployments● Security req

uirements● Performance consi

derationsHands-on development is not required, but the ability to understand technical discussions is e

ssential.
Delivery

ExcellenceTrack project KPIs

including● Schedul

e variance● Budge

t variance● Resource u

tilization● Customer sa

tisfaction● Def

ect trends● Milestone a

chievementPrepare executive dashboards and project healt

h reports.
AI & Modern Project

ManagementLeverage AI-powered tools

to improve● Proje

ct planning● Risk ide

ntification● Statu

s reporting● Do

cumentation● Meetin

g summaries● Resource

forecastingPromote automation and continuous improvement across delivery

processes.The Job responsibilities of the candidate shall include but not limited to the Job

Description& to perform any other tasks/functions as required by

the Company
Skills An

d ExperienceRequire

d Experience● 8–15 years of overal

l experience● Minimum 5 years managing enterprise software implementat

ion projects● Experience leading customer-facing implementat

ion projects● Experience managing distr

ibuted teams● Experience managing projects across multip

le countries● Experience with cloud/Sa

aS solutions● Experience with enterpri

se customersDomai

n ExperienceStrong preference for experience in one or more of th

e follow

ing:● Retail● Omnichan

nel C

ommer

ce● P

OS● CRM● ER

P● Ecommerce
Re

quired SkillsProje

ct Management● Waterfal

l methodology● Agile

fundamentals● Pro

ject plannin

g● Schedulin

g● EstimationDependen

cy Management● Critical

path analysis● Reso

urce planning● Budg

et management● Chan

ge management● Ri

sk managementCustom

er Management● Executive

communication● Stakehold

er management

● Negotiation● Confli

ct resolution● Escala

tion handling● Steering committee

presentati

onsLeadership● Te

am managem

ent● Coaching● De

cision making● Cross-functional

collaboration● Vend

or management● Offshore-onsite

coordination
Technical

UnderstandingGood un

derstanding

of● REST APIs

● Integrations● C

loud platforms● Saa

S applicati

ons● Databases● Sec

urity concept

sCommunic

ationExcellent● Verbal

communication● Written

communication● Prese

ntation skills● Docume

ntation skills

Certifications● Project Management Prof

essional (PMP)● PRINCE

2 Practitioner● Certified ScrumMaster (CSM) or equivalent Agile

certification
Per

ks and Benefits· Pick & Drop facility from S

aki Naka Metro.· Complimen

tary breakfast.· Medical insu