Manage medium to Ultra large systems implementation Program for the Bank from the business side.
Establish and maintain Portfolio/ Program / Project level governance and reporting to ensure effective decision-making. Identifying, Implementing & Support corresponding controls to manage the needs of the portfolio. This includes (not limited to) budget, ongoing financial management, resource management, change control, portfolio development / management, Compliance and Project Risk Management.
Facilitate & managing internal and external stakeholders to meet agreed targets, delivering cost effective solutions across relevant portfolios
Engage with Program and Delivery Leads along with other key business stakeholders to establish and manage key program management activities, such as prioritize Change the Bank Book of Work, internal and external resource tracking / coordination
Proactively develop and deliver analysis, management information and reporting to support and drive decision making at all levels of governance
Preparation of lessons learned & project / program closure reports
Experience in Agile Methodology and Agile Project / Program Implementation along with implementing a Hybrid methodology for systems / applications which would not follow the Agile approach.
Demonstrable experience in governing projects of complex transformation programs with standardized methodologies or frameworks set up by the PMO.
Experience in a leadership / management role, with excellent stakeholder influencing skills
Experience in managing complex vendor relationships and associated contract negotiations.
Ability to drive operational efficiencies across projects & programs within the Retail Technology vertical.
A strategic thinker, capable of forecasting & balancing short-term needs with long-term gains
Previous experience in a similar Project Manager / PMO role within financial services (Technology & Business)
Required Skills & Experience:
Ability to drive operational efficiencies across projects & programs within the Retail Technology vertical.
A strategic thinker, capable of forecasting & balancing short-term needs with long-term gains
Previous experience in a similar Project Manager / PMO role within financial services (Technology & Business)
Financial Management:
Project budget management by tracking actual spend, reviewing variance on monthly basis. Preparations of budget / plan vs. forecast, run rate and exit rate
Cost allocation process - allocations of costs to relevant cost centers
Analysis of benefit case, KPI data and ensuring these are of a good quality
Cost capitalization & depreciation management as per bank's standards
Governance & Standards:
Support the implementation of governance standards across the program, including tracking, monitoring and updating the status of project deliverables as per the PMO guidelines.
Participate in the automation of PMO processes
Change Control Governance (Scope, Costs, Schedule & Benefits)
Develop strong relationships with all project / program stakeholders
Reporting & MIS :
Support automatization of reports & budget management
Preparation of project reports including status reports and project dashboards.
Tracking and analysis of budgetary information across the complete project portfolio.
Monitoring and reporting on progress of the project to key stakeholders
Knowledge & Essential Skills:
Experience of working with card management system, loyalty management system, API, channel integrations and vendor management
Understanding on both credit and debit cards from a technical and operational perspective
Financial experience and understanding of project accounting
Flexibility, ability to plan and organize, responsiveness, creativity and self-starter
Strong analytical skills and attention to detail
Ability to integrate well into a team and build relationships with senior stakeholders
Ability to demonstrate strong written, verbal communication and presentation skills to all levels of management and disciplines within the organization
Capable of handling multiple important tasks simultaneously, with ability to challenge & prioritize
Skilled in forecasting, demand management (manpower and non-manpower), accruals, capitalization and ability to troubleshoot financial issues
Good knowledge of the MS Office Suite, in particular strong knowledge of Excel and PowerPoint
Experience of using MPP and project management tools (example: MS Project)
Relevant Experience:
Previous experience of 6 to 10 years in a similar Program / Project management role within financial services
Experience in Retail Banking systems implementation is a must
Experience with cards system and loyalty management system is preferred
Experience in reconciliation of loyalty points and cashbacks.
Experience in working with large scale data and system migration projects.
