As an Operations Consultant (Projects and Experience), you will mentor Livepreneurs on different skills. You will be responsible to maintain a good customer experience throughout the project timeline in the design & operations stage.
You will be responsible to make every Livpreneur successful. You will work with the different functions to constantly provide insights to improve processes for Livprenuers.
Roles & Responsibilities
- Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
- Identify design discrepancies and foresee execution risks.
- Validate & review work orders, BOQs, drawings.
- Prepare detailed project execution schedules highlighting interdependencies of various tasks.
- Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
- Ensuring that all quality and timeline related requirements are met.
- To ensure timely site updates are available to the customer from Livpreneurs.
- A bridge between Livpreneurs & Customers during design to project execution stage.
- Updating of project trackers & summaries.
- Manage a team of 5 to 10 Livpreneurs in a city or region.
- Analyze data to identify performance bottlenecks, devise corrective solutions, and own implementation end-to-end.
- Be the quality custodian of your Livpreneurs projects ensuring the superlative customer experience.
- Identify Livpreneur's specific challenges that may aid or hamper their performance and devise solutions around them.
- Work with internal functions on key initiatives such as SOPs, pricing and new initiatives.
