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Project Manager - IVA

8-13 Years
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Job Description

Role Summary:

  • Project Manager is responsible for planning, organizing, and directing the completion of projects, ensuring they are on time, on budget, and within the define statement of work.
  • PM is responsible for requesting resources from respective resource managers, Schedulign Monitoring of the assignments for the project/s and make sure of the assigned work completion, send out the progress updates tstakeholders both internal and external and be the driving force for project completions.
  • Validation of resources timecards and approvals on-time, periodical billings of milestones / monthly basis billings, forecasting of the consumable time of resources on monthly and quarterly basis helping PMO on monthly and quarterly projections of revenue generation.
  • This role should be familiar with the processes of Project Management, preferably the PMI defined PMBOK processes. PM should be knowledgeable tinterface with customer/s and PSDs and confident enough tlead the discussions with customer. Customer management is the key expectation of the candidates. Working experience on SaaS / Cloud projects would be added advantage.
  • Great interpersonal skills, good written and verbal communication, and a strong team-working attitude is expected. Should be good at problem solving, change management process, Project Closure process and the obligations involved in project life cycle.
  • Experienced in working closely with customers, should be an effective communicator with stakeholders and Business, able twork in a fast paced and challenging environment and should be able tmultitask and be proactive. Should be willing twork in night shift, work from office on Hybrid model (minimum 3 days work from office).

Key Experience Qualification Required

  • Any Bachelor s (B.E/ B.Tech / B.Sc) or master s degree (M.E / M.Tech or MBA)
  • 8+ Years of overall experience
  • Min. 3 years experience working as a Project Manager
  • Strong Customer management experience
  • Experience working on Tableau and Power BI platform Dashboards and Reporting, Proficiency in Microsoft Excel and Office tools.
  • Good experience of Enterprise Service Architect / Business Development / Consulting
  • Strong Analytical Skills and Logical Thinking
  • Certifications: PMP, CAPM, PRINCE2 Practitioner, Certified Scrum Master

More Info

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Open to candidates from:
Indian

About Company

Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX.

Job ID: 129492081

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