- Posted a month ago
- Over 100 applicants have applied
Job Description
Key Responsibilities
Customer-Facing Projects
Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments.
Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics.
Build and manage project plans, timelines, risk logs, and stakeholder matrices.
Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations.
Track and report implementation progress while ensuring accountability across functions.
Internal Strategic Projects
Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements.
Define project scope, resource allocation, success metrics, and documentation.
Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders.
Proactively identify process inefficiencies and drive continuous improvement.Execution & Reporting
Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents).
Identify blockers early, resolve or escalate as needed, and maintain momentum.
Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps.
Requirements
3 6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment.
Proven success working with cross-functional teams, including engineering, product, and customer-facing departments.
Strong grasp of SaaS customer lifecycles and enterprise client management.
Excellent communication, coordination, and documentation skills.
Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms.
Comfortable working with technical concepts (APIs, CRM tools, automation workflows).
PMP, Scrum, or Agile certifications are a plus.
Nice to Have
Experience working with the WhatsApp Business API or similar messaging infrastructure.
Exposure to BFSI, real estate, or large-scale enterprise sales projects.
Familiarity with CRMs like Zoho, Salesforce, or LeadSquared.
More Info
About Company
Welcome to Double Tick - Where Digital Dreams Come True! At Double Tick, we're not just a team; we're a squad of digital nerds, set on making a splash in the online marketing universe with innovative strategies and boundless creativity. Why "Double Tick" Because when you work with us, you get a full-circle digital experience that ticks all the right boxes! Here's what we bring to the table: Digital Marvels: Our services include: SEO: Professional SEO with on-page optimization and link building. SMO: Business page creation, content value addition, and optimization. SMM: Management and branding across all social media channels. SEM: Lead generation via Google Adwords, display ads, re-marketing, and bid management. Video Production: We craft engaging videos that tell your story in a captivating way. Content Connoisseurs: Engaging content marketing. Email Extraordinaires: Direct audience engagement. Conversion Maestros: Top-notch conversion rate optimization. PPC Pioneers: Pay-per-click marketing that drives results. Development Dynamos: We build websites, software, platforms, and applications. Branding Buffs: Elevate your brand with: Digital Presence: Boosted online visibility. Visibility: Stand out in the digital jungle. Audience Gathering: Expert audience targeting. Brand Awareness: Make your name known! ORM: Protect, manage, and repair your online reputation. We're not just a digital agency; we're your partners in success. Let's chat! Join us on this exhilarating digital journey, and together, we'll create waves in the digital world. #DigitalMagic #DoubleTickDifference
