About Darwinbox:
Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.
Role Overview
As Project Manager within Delivery, you will own governance and operating rigor across the Darwinbox implementation lifecycle—from sales handover, kick-off, execution, go-live, hypercare , and transition to Customer Success. You will ensure standardized Inflexion process adherence, proactive risk management, delivery excellence, portfolio visibility, and leadership reporting.
Key Responsibilities :
- Project Governance & Delivery Excellence
- Own implementation governance, process adherence, documentation, approvals, customer sign-offs , and stage-gate compliance before each phase progresses.
- Provide a holistic project view across functional implementation, integrations, payroll, dependencies, risks, delivery milestones, and stakeholder requirements.
Manage client and internal stakeholders requirement and drive successful engagement.
- Implementation Lifecycle Management
- Manage pre-kick-off readiness including contract/SOW reviews, sales handover, Account Playbook, high-level plan, partner PODs, SharePoint setup, and PM tool onboarding.
- Drive kick-off readiness from technical checklist completion to end-to-end delivery plan preparation.
- Run client kick-offs, scrums, plan updates, RAID logs, PM tool tracking, MoMs , production migration, hypercare readiness, Customer Success handover, closure reporting, and NPS trigger.
- Project Health, Risk & Governance Reporting
- Monitor project health, flag Amber/Red trends early, escalate risks, delays, and planning gaps, and drive timely mitigation with Implementation and Delivery leaders.
- Conduct governance cadence including SteerCos , WSRs, portfolio reviews, governance decks, and leadership updates covering progress, hours, escalations, actions, owners, and timelines.
- Knowledge Management, CS Transition & Portfolio Operations
- Document customer interactions and decisions through MoMs , BBPs, and structured SharePoint folders, ensuring knowledge transfer before closure.
- Govern Implementation-to-Customer Success transition by tracking stage gates, context, open risks, ownership transfer, and closure readiness.
- Build dashboards and reporting frameworks for capacity, utilization , billable/productivity, gross margins, R/A/G health, delivery risks, and customer lifecycle status.
- Act as the operational bridge between Implementation and Customer Success, ensuring smooth handovers and a complete operational picture.
Minimum Requirements
- 8–12 years of Program / Project Management experience leading large-scale enterprise product implementations or programs.
- 6+ years of cross-functional team management experience, preferably in a SaaS / enterprise product company.
- Strong understanding of SaaS business models, implementation lifecycles, Agile methodologies, and tools such as Rocketlane , JIRA, or Atlassian
- Strong analytical, problem-solving, organizational, executive communication, presentation, and stakeholder-management skills.
- Ability to grasp technical subjects and relevant technologies; bachelor's degree or equivalent work experience.
Preferred Requirements
- Ability to switch between tactical execution and strategic responsibilities while managing multiple priorities efficiently.
- Experience building delivery-operations dashboards and governing implementation-to-Customer Success transitions in enterprise SaaS.
Why Join Us
Join Darwinbox to help transform enterprise HR technology while bringing governance, predictability, and proactive risk management to every customer journey.
