Project Manager

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we're experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We're committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers and 130 staff working for global projects

Working For Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, gym and other benefits.

But what we think makes us different is Team Claranet, our dedicated internal part of the business that supports you with matters close to your heart.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Role Summary

The Project Manager has responsibility for leading and delivering information security projects, primarily focused on penetration testing services. This role involves end-to-end project management, from pre-sales support and scoping through execution, reporting, and closure. The Project Manager will ensure high-quality deliverables, effective stakeholder communication, and strong client relationships, while monitoring project performance, mitigating risks, and driving operational excellence.

Role Mission

Claranet's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and to own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers that enables cross and up sell.

Objectives & Key Results

The Project Manager is part of the Project Management Office (PMO) team and represents a key link between clients, consultants, and leadership to ensure the successful delivery of information security projects with high client satisfaction.

The Key Objectives Will Be To:

• Deliver high-quality projects on time and within scope
• Enhance client satisfaction
• Optimise resource utilisation and efficiency
• Mitigate risks and resolve escalations
• Foster continuous improvement and collaboration

Company Benefits:

• Group medical insurance (including parents coverage), group term life policy, and personal accidental policy
• Tax Saving flexible benefits
• Flexible working hours
• Statutory Benefits (PF, Gratuity)

Essential Roles & Responsibilities

• Accountable for project planning, execution, client experience, and ensuring delivery aligns with NotSoSecure's quality standards
• The candidate should have a good understanding of the Information security service (penetration testing) deliverables and penetration testing project lifecycle
• Provide pre-sales support by assisting in scoping, preparing Requests for Proposals (RFPs), and preparing SoWs for potential projects
• Provide end-to-end project management support, covering resource allocation, repository setup, information gathering, client communication, consultant coordination, execution, and closure.
• Lead and facilitate project meetings, driving agendas and outcomes (demo, kick-off, debrief calls, etc)
• Monitor and track project metrics, including hours, expenses, and resource utilisation
• Identify potential risks at an early stage and develop mitigation plans
• Resolve conflicts, blockers, and escalations efficiently
• Maintain and update project management tools with progress at each stage
• Ensure timely delivery of project outputs such as reports, attestation letters, and other deliverables
• Conduct quality checks and editorial reviews of client-facing deliverables
• Share the required project closure data with the operations team to invoice for the deliverables
• Collect client feedback on project performance to identify improvement areas
• Support client relationship management initiatives
• Collaborate with clients and internal teams to deliver high-quality engagements
• Effectively work with cross-cultural teams and stakeholders
• Participate in monthly BU review meetings
• Contribute to knowledge sharing and best practice initiatives
• Generate weekly, monthly, and ad-hoc business reports for management

Position Specifications

• 3+ years of experience in project coordination/ project management in a consulting environment
• Understanding of project management concepts
• Experience supporting security projects
• Information security knowledge
• Strong communication and interpersonal skills
• Excellent written and verbal English language skills
• Demonstrated skills in time management, project scheduling, multitasking, managing expectations, and client communications
• Experience with Project Management tools (preferred but not mandatory)
• Project Management Certifications, such as CAPM, PMP, PRINCE2, are desired but not mandatory
• Sound team worker, relationship builder
• Use of MS Office applications and email
• Ability to communicate at all levels, both written and verbal