Project Planning & Delivery:
- Plan, execute, and deliver ERP(Epicor), Oracle, IBM, Microsoft and Adrenaline (HRMS) and digital transformation projects on time, within scope and budget.
- Manage delivery across geographies including APAC, GCC, and India, ensuring regional customization and compliance.
- Monitor project progress, prepare status reports, identify and mitigate risks, and manage change requests.
- Align project execution with client expectations, business goals, and quality benchmarks.
Client & Stakeholder Management:
- Maintain ongoing communication with clients, ensuring project transparency and stakeholder alignment.
- Resolve projectissues, manage escalations, and maintain strong client relationships to enable long-term partnerships.
- Gather andanalyze client requirements, translating them into clear functional andtechnical specifications.
Team Leadership:
- Leadcross-functional teams comprising developers, business analysts, anddomain consultants (team size 1030).
- Conductperformance evaluations, mentorship, and capacity planning for deliveryteam members.
- Fostercollaboration between onshore and offshore teams for seamless execution.
Financial & Commercial Management:
- Accountable forbudgeting, forecasting, invoicing, and revenue collection for assigned projects.
- Monitor projectprofitability and suggest cost optimization initiatives as required
Pre-Sales and Solution Support:
- Collaborate with Sales and Solution Engineering during RFP/RFI response cycles.
- Support clientdemos, effort estimations, and solution presentations as part of the pre-sales process.
Work Relations:
Internal:
- Report to HOD fordelivery updates, governance, and escalation resolution.
- Interface withBusiness Unit Leaders for requirement clarification and project alignment.
- Collaborate withTalent Acquisition, PMO, HR, Legal, and Finance for resource and compliance management.
External:
- Interface withclients, partners, and vendors to coordinate project-related activities.
- Liaise with industry forums and third-party solution providers to stay current with best practices.
