Project Manager

Job Description

• Role Purpose

  To drive operational efficiency, vendor governance, cost optimization, and resource planning across RCMB & SME Credit functions. The role will be responsible for managing vendor performance, controlling operational costs, ensuring effective branch manning, and driving productivity improvement initiatives.

  Key Responsibilities

  • Monitor and review vendor performance against defined SLAs, KPIs, and business expectations.
  • Manage centralized vendor operations including onboarding, contract renewals, invoice processing, and governance.
  • Track, analyze, and optimize overall operating costs across RCMB & SME Credit teams.
  • Drive branch manpower planning and ensure optimum staffing across locations.
  • Monitor and improve disbursal cost per Credit Manager through productivity enhancement and process optimization.
  • Prepare MIS, dashboards, and periodic reviews for management on vendor performance, costs, and resource utilization.
  • Identify process improvement opportunities and implement initiatives to enhance efficiency and reduce costs.
  • Coordinate with internal stakeholders including Credit, Finance, Procurement, and Operations teams for smooth execution of projects.