Project Head

Role: Project Head

Role purpose. Own the end-to-end delivery of multiple projects, ensuring each engagement is

completed on time, within scope and within budget while meeting governance, quality, security

and compliance expectations.

Department :

Reporting to : Director of Project Management

Location and work mode :Mohali

Shift options : 11:00 AM-8:00 PM; 3:00 PM-12:00 AM; or 6:00 PM-3:00 AM, based on project needs

Experience :12+ years in project management, including at least 3 years in a senior or lead role

Hiring context :New hire for upcoming projects; project/client assignment to be confirmed

What you will own

Project delivery and planning

• Lead multiple end-to-end projects from initiation and planning through execution,

implementation, handover and closure.

• Define project scope, outcomes, milestones, schedules, budgets, resource plans, dependencies and acceptance criteria in partnership with business and delivery teams.

• Select and apply Agile, Waterfall or hybrid delivery methods appropriate to the project, client and risk profile.

Cross-functional leadership

• Coordinate development, QA, operations and business teams to maintain delivery alignment and remove execution blockers.

• Lead and support project teams of approximately 10-25 members, including remote and distributed contributors; set clear expectations, resolve conflict and sustain accountability.

• Balance workload, capability and priorities across assigned resources, escalating capacity or skill gaps early.

Stakeholder and client engagement

• Build trusted relationships with clients, business leaders and delivery stakeholders;

communicate progress, decisions, risks and trade-offs clearly.

• Facilitate client workshops, requirement-gathering sessions, virtual working sessions and solution walkthroughs that produce clear, actionable outcomes.

• Translate business needs into delivery plans and manage expectations when scope, timing, budget or dependencies change.

Governance, risk and performance

• Maintain complete and current project documentation, including plans, status reports, decision logs, risks, issues, actions, dependencies and change records.

• Proactively identify delivery, operational, security and compliance risks; assign ownership, drive mitigation and escalate material issues promptly.

• Monitor project performance against scope, schedule, budget, quality and agreed metrics; provide concise, decision-ready reporting to leadership and clients.

• Ensure project execution follows applicable governance, quality, performance, security and compliance standards.

Continuous improvement and automation

• Identify opportunities to improve delivery practices, project controls, reporting and resource allocation, then lead practical implementation of the agreed changes.

• Use automation tools and techniques to reduce routine administration, improve reporting accuracy and increase delivery visibility.

• Promote lessons learned, reusable practices and disciplined adoption of project management tools across teams.

• Undertake additional responsibilities assigned by the Director in line with business and project priorities.

Candidate profile

Experience and capability

• 12+ years of project management experience, including at least 3 years in a senior or lead role in CCM industry.

• Demonstrated experience managing budgets, schedules, resources, risks and delivery dependencies across complex projects.

• Proven business analysis capability and experience engaging senior stakeholders and clients.

• Strong leadership, team management and conflict-resolution capability, ideally with teams of 10-25 members.

• Experience leading remote or distributed teams and facilitating effective virtual workshops.

• Excellent analytical, problem-solving, written communication and verbal communication skills.

Education, certifications and methods

• B.Tech in Computer Science, Information Technology or a related field, MBA, or MCA.

• A recognized project management certification such as PMP, PRINCE2, CSM or equivalent.

• Strong working knowledge of Agile, Waterfall and hybrid delivery methodologies; an Agile or

Scrum certification is highly desirable.

• Proficiency with project management tools such as Microsoft Project, Jira, Trello, Smartsheet or

comparable platforms.

Preferred exposure

• Understanding of the CCM domain and prior experience delivering CCM projects.

• A track record of process innovation, continuous improvement, reporting automation or resource-allocation improvement.

Core competencies

• Delivery ownership and commercial awareness

• Stakeholder influence and client orientation

• Structured planning, analysis and decision-making

• Team leadership, collaboration and conflict resolution

• Risk discipline, governance and attention to detail