CRM Engineer for Delhi/Pune region
- Act as the primary technical contact for customers in the assigned region (Delhi/Pune).
- Handle customer calls, emails, and service tickets related to CRM applications or system issues.
- Ensure timely resolution of customer-reported problems through remote or onsite support.
- Conduct regular AMC (Annual Maintenance Contract) visits as per schedule.
- Attend breakdown calls promptly and restore system functionality within the defined SLA
- Prepare and submit detailed service visit reports (installation, AMC, breakdown, or remote support).
- Maintain site-wise issue logs, RCA (Root Cause Analysis) documents, and follow-up reports
- Update CRM service trackers and ensure closure of service tickets with customer acknowledgment
- Cover customer sites located within the Delhi and Pune regions as per service schedules
Qualifications
- Must be a BE (EEE/ECE/E&I) with a strong focus on automation and control systems.
- At least 4 to 6 years of relevant experience in automation / automobile ancillary industry
- Good oral and written communication skills in English/Hindi are essential.
Technical Skills
- Hands-on experience with Rockwell, Siemens, or Mitsubishi PLC, HMI, and SCADA systems.
- Knowledge of AC/Servo Drives, commissioning, and motion control integration.
- Proficiency in EtherNet/IP, Modbus (RTU/TCP), and PROFINET communication protocols.
- Familiarity with Studio 5000, TIA Portal, GX Works/GT Designer, and MS Office.
- Strong troubleshooting and problem-solving skills in industrial automation systems.
