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Project Delivery Leader
Job Category: Client Success
Location: India - Telangana - Hyderabad
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Meet Our Team:
This role will be a part of our expanding consulting business which provides a fantastic opportunity to work with an industry leading collaborative and innovative team along with the latest and greatest, cutting edge technology.
Picture Yourself At Pega:
Pega Systems is seeking Client Success Journey Designers who partner with executives and product/delivery teams to design and realize measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to value—ensuring adoption, satisfaction, and sustained impact.
At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform.
We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.
What You'll Do At Pega:
- Co-design the client success journey—from vision to value —using the blueprints, journey maps, and testable value hypotheses as a Solution Designer.
- Champion Blueprint based Rapid Delivery
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI.
- Translate strategy into action with MVP definitions, outcome-based road maps, and prioritized backlogs tied to OKRs/KPIs.
- Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders.
- Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption.
- Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts.
- Identify growth opportunities through realized outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs.
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Updates (ESUs), forecasts, and A/R collections)
- Step up to play Scrum Master or a Business Architect role as required
- Advise on Pegasystems delivery methodology and how this can be harmonized with a client's methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery.
- Willingness and flexibility to work in shifts to support client time zones. Typical Asia-Pacific projects work timings are from 7 AM - 4 PM and North America/Europe projects from 1 PM - 10 PM
Who You Are:
You are a Designer for Customer Success—a confident facilitator, negotiator, and storyteller who can move seamlessly from the whiteboard to the boardroom. You make ambiguity actionable, connect ideas to outcomes, and inspire teams and executives alike. You balance creativity with pragmatism—and never lose sight of measurable value. You thrive on co‑creating client success journeys, blending design thinking with business acumen to deliver outcomes that matter.
What You've Accomplished:
- Bachelor's degree in technical or related field
- 12+ years in consulting/technology with 4+ years leading cross-functional engagements and/or product/program work; proven track record designing client journeys, conflict resolution, stakeholder mediation and landing measurable business outcomes.
- Experience in managing resources in Matrix or non-direct reporting structures
- Knowledge of cloud migration strategies and legacy modernization approaches
- Demonstrated ability to build trusted advisor relationships at multiple organizational levels.
- Executive-caliber written communication; storytelling; ability to simplify complex concepts into crisp narratives. Practical Agile experience (Scrum/Kanban); skilled in discovery-to-delivery orchestration and backlog management.
- Certifications (nice to have): PMP(preferred), PSM/CSM, PRINCE2, SAFe POPM/Lean Portfolio, Service Design (e.g., SDN)
Travel Requirements:
25% Travel – periodic travel for co-design workshops, executive playbacks, and key launches (may vary by client phase).
Pega Offers You:
- A rapidly growing yet well-established business
- The world's most innovative organizations as reference-able clients
- Analyst acclaimed technology leadership in a massive emerging market
- A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries
Job ID: 23701
Ready to build a Blueprint
Choose the reinvention engine for your needs.
For workflows & app design
Reimagine your processes and turn any workflow into a build-ready application with confidence.
Pega Blueprint™
For marketing & CX strategy design
Visualize customer journeys and engagement strategies across all touchpoints and activate them.
Pega Customer Engagement Blueprint™
Pega Offers You:
- A rapidly growing yet well-established business
- The world's most innovative organizations as reference-able clients
- Analyst acclaimed technology leadership in a massive emerging market
- A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries
Job ID: 23701
