Meet Our Team
Pega Systems is seeking Client Success Journey Designers who partner with executives and product/delivery teams to design and realize measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to valueensuring adoption, satisfaction, and sustained impact.
Picture Yourself At Pega
- Co-design the client success journeyfrom vision to value using the blueprints, journey maps, and testable value hypotheses as a Solution Designer.
- Champion Pega Blueprint based Rapid Delivery
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI.
- Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders.
- Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption.
What You'll Do At Pega
- Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts.
- Identify growth opportunities through realized outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs.
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Updates (ESUs), forecasts, and A/R collections)
- Step up to play Scrum Master or a Pega Business Architect role as required
- Advise on Pegasystems delivery methodology and how this can be harmonized with a client's methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery.
- Willingness and flexibility to work in shifts to support client time zones. Typical Asia-Pacific projects work timings are from 7 AM - 4 PM and North America/Europe projects from 1 PM - 10 PM
Who You Are
You are a Designer for Customer Successa confident facilitator, negotiator, and storyteller who can move seamlessly from the whiteboard to the boardroom. You make ambiguity actionable, connect ideas to outcomes, and inspire teams and executives alike. You balance creativity with pragmatismand never lose sight of measurable value. You thrive on cocreating client success journeys, blending design thinking with business acumen to deliver outcomes that matter.
What You've Accomplished
- 12-16 years of relevant experience
- Scrum Certification (Preferred)
- PMP Certification (Preferred)
- Relevant certifications (e.g., PSM/CSM, PMP, Service Design) are advantageous
Pega Offers You
- A rapidly growing yet well-established business
- The world's most innovative organizations as reference-able clients
- Analyst acclaimed technology leadership in a massive emerging market
- A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries
Job ID: 23283
