1. Program Operations Management
1.1 Coordinate Daily Program Operations
- Oversee and coordinate the daily operations of all SMI branches and field activities
- Ensure smooth implementation of all health interventions and outreach activities as per SMI SOPs and organizational guidelines
1.2 Ensure Operational Efficiency
- Monitor workflow, operational systems, and field implementation to ensure efficiency and timely execution of activities
- Identify operational gaps and coordinate corrective actions
1.3 Support Program Expansion
- Oversee and coordinate project expansion activities, including:
- Need assessments
- Community listing
- Branch setup
- Staff recruitment and onboarding
- Operational readiness
- Logistics coordination
- Implementation support
2. Budget, Resource, and Administrative Coordination
2.1 Ensure Proper Resource Utilization
- Monitor utilization of financial, human, and material resources to ensure cost-effective program implementation
- Prevent both underutilization and overutilization of resources
2.2 Coordinate Budget Utilization
- Coordinate with finance and branch teams to ensure proper budget utilization and adherence to approved financial plans
2.3 Procurement Coordination
- Coordinate procurement requirements for all SMI branches, including:
- Medicines
- Nutrition supplies
- Equipment
- Logistics
- Operational materials
- Follow up with procurement and supporting departments to ensure timely delivery and availability of resources
2.4 Coordination with Supporting Departments
Ensure effective coordination with:
- Finance Department
- HR Department
- Procurement Team
- Administration Department
- IT/Data Team
- Other supporting departments
3. Team Coordination and Performance Monitoring
3.1 Conduct Regular Review Meetings
- Conduct regular meetings with branch teams, State Coordinators, Zonal Coordinators, Medical Officers, Staff Nurses, and field-level staff to review program implementation and operational challenges
3.2 Employee Performance Monitoring
- Monitor branch-wise and employee-wise performance regularly
- Ensure alignment of employee responsibilities with approved KRAs and KPIs
3.3 Support Staff Accountability
- Track productivity, reporting compliance, follow-up completion, and quality of interventions across branches
3.4 HR Coordination
Coordinate with HR regarding:
- Recruitment requirements
- Attendance and leave management
- Performance concerns
- Staff onboarding
- Staff retention
- Disciplinary matters
4. Program Monitoring and Intervention Coordination
4.1 Monitor Program Activities
Coordinate and monitor all program-related interventions, including:
- Community outreach
- Health camps
- Nutrition programs
- NCD follow-ups
- Immunization tracking
- Early detection activities
- WASH interventions
- Referral services
4.2 Ensure SOP Compliance
- Ensure all branches follow SMI SOPs, organizational policies, documentation standards, and reporting timelines
4.3 Support Problem Resolution
- Address operational challenges faced by branches and coordinate timely solutions with management and relevant departments
5. Reporting, Documentation, and Communication
5.1 Maintain Operational Documentation
- Ensure proper maintenance of operational records, branch reports, activity reports, and monitoring documents
5.2 Reporting to Management
- Prepare and submit regular operational updates, performance reports, and intervention summaries to management, partners, and sponsors
5.3 Communication and Information Dissemination
- Ensure all instructions, updates, circulars, and operational communications are properly disseminated to branches and field teams
6. Coordination with Leadership and Stakeholders
6.1 Coordinate with State and National Teams
- Maintain regular coordination with State Coordinators, National Coordinators, and leadership teams regarding program implementation and operational progress
6.2 Support External Coordination
- Coordinate with external stakeholders, partners, government departments, and supporting agencies whenever required for program implementation
7. Data Monitoring and Program Quality
7.1 Monitor Program Data
Ensure timely submission and quality monitoring of branch data, including:
- Health interventions
- Nutrition activities
- Early detection activities
- Outreach visits
- Staff performance indicators
- Resource utilization
7.2 Support Data Analysis
- Coordinate with program and IT teams to analyze operational and programmatic data for decision-making and performance improvement
7.3 Ensure Data Accuracy