Project Coordinator, Sustainable Operations

Operations Coordinator

Overview:

The Operations Coordinator is a detail-oriented professional providing business support to JLL's North America-based Sustainability Consulting and Commissioning (SusCx) team. This role covers onboarding and offboarding administration, systems and data quality management, SharePoint and knowledge-base upkeep, business development support, continuing education logistics, and finance administration. The ideal candidate is highly organised, comfortable managing multiple concurrent workstreams, and confident collaborating with North America-based colleagues.

Key Responsibilities:

• Manage onboarding administrative tasks, including PPE ordering, access requests, and distribution list management.
• Coordinate offboarding logistics, including project reassignment reporting and system deactivation in Salesforce and Certinia.
• Support material development, including PowerPoint presentations and email formatting for new hire and promotion announcements.
• Manage data quality using Salesforce and Certinia reports to identify errors and assist with corrections.
• Support the SharePoint cleanup initiative, archiving outdated files and identifying gaps in documentation and guidance.
• Assist in the SusCx SharePoint revamp: reviewing headshots and bios, archiving former team members, following up on missing profiles, and updating the skills directory.
• Collect and format case studies to support the business development revamp initiative.
• Support continuing education administration: monitoring the Lunch and Learn request calendar, scheduling sessions, uploading recordings and materials, and helping develop L&L content.
• Provide AR/invoicing support, including submitting third-party invoices for payment and tracking open AR status.
• Support the Certinia milestone approval process, following up on monthly milestone approvals.
  
  

Qualifications and Skills:

• Bachelor's degree with 1-3 years of relevant experience in operations, administration, or coordination, preferably in a client-facing or professional services environment.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.
• Familiarity with Salesforce and Certinia, or similar CRM/ERP platforms, preferred.
• Strong organisational, analytical, and multitasking abilities.
• Strong written communication skills, with close attention to formatting and presentation quality.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Comfortable collaborating with North America-based colleagues across time zones.