Location: Remote (India)
Shift: Evening to Night (4 pm to 12:30 am)
Experience: 24 years (Agency preferred)
Job Summary
The Project Coordinator will
oversee web design and eCommerce development projects from kickoff to delivery. This role acts as the
primary point of contact for clients, handling
all communication, while ensuring projects are
delivered on time, within scope, and aligned with client expectations.
The ideal candidate has
prior agency experience, understands fast-paced delivery environments, and is highly focused on
meeting daily execution goals and monthly delivery targets.
Key Responsibilities
- Client Communication & Ownership
- Serve as the main client-facing contact for all assigned projects
- Conduct regular update calls, follow-ups, and expectation-setting
- Prepare and share weekly and monthly project status reports
- Manage feedback, revisions, and change requests efficiently
- Escalate risks, scope creep, or delays proactively to the Delivery Lead
- Project Oversight Web & eCommerce
- Oversee website design, WordPress development, and eCommerce (WooCommerce/Shopify) projects
- Break projects into structured tasks and milestones
- Assign tasks to designers, developers, and SEO team members
- Track progress against defined timelines, daily output goals, and monthly delivery targets
- Ensure timely approvals and smooth project flow
- Internal Team Coordination
- Run or support daily internal stand-up meetings
- Follow up on pending tasks and remove execution blockers
- Ensure proper shift handovers between India and Canada/US teams
- Coordinate closely with Delivery Lead to maintain delivery speed and quality
- Enforce SOPs and improve workflows where required
- Timely Delivery & Target Management
- Own project schedules and ensure on-time delivery of all milestones
- Track daily productivity and monthly delivery targets
- Maintain accountability across teams for deadlines and commitments
- Flag delays early and drive corrective actions
- Quality Control & Documentation
- Ensure client feedback is documented clearly and implemented correctly
- Track revisions and approvals to avoid rework
- Maintain complete project documentation, notes, and handover details
- Ensure zero information loss across teams and shifts
Must-Have Skills & Requirements
- Prior experience in a digital marketing or web development agency (mandatory)
- Strong understanding of web design and eCommerce development workflows
- Excellent spoken and written English; confident on client calls
- Highly organized, detail-oriented, and deadline-driven
- Comfortable working in night-shift overlap with Canadian/US clients
- Ability to manage multiple web projects simultaneously
Nice-to-Have Skills
- Experience handling Canadian or US-based clients
- Working knowledge of WordPress, WooCommerce, Shopify, and basic SEO concepts
- Hands-on experience with project management tools
Performance Expectations
- On-time delivery of web and eCommerce projects
- Consistent achievement of daily execution goals and monthly delivery targets
- High client satisfaction and reduced revision cycles
- Smooth internal coordination and zero handover gaps
