Join our Team as a Provisioning Coordinator
Location: Gurgaon (5 Days onsite)
Hours: UK Shift
About The Role
We are looking for a detail-oriented and proactive Project Coordinator to support the successful delivery of projects across multiple domains. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and can effectively coordinate between customers, suppliers, and internal teams to ensure seamless project execution.
Key Responsibilities
- Coordinate end-to-end delivery of products and services, including telephony solutions, data connectivity, and hosted systems.
- Act as the primary point of contact for customers during project delivery, ensuring high levels of satisfaction.
- Manage and track project progress, ensuring timely delivery within agreed SLAs.
- Conduct regular follow-ups with suppliers, carriers, and internal teams to avoid delays.
- Provide weekly project updates through reports, calls, and emails to stakeholders.
- Handle order processing, approvals, and ensure alignment with customer requirements.
- Maintain accurate records and documentation in CRM tools such as Salesforce.
- Onboard new customers as per defined processes and ensure smooth project initiation.
- Attend customer meetings, kick-offs, and provide updates on delivery status.
- Support Project Delivery Managers in documentation, reporting, and coordination tasks.
- Assist in basic hardware configuration and service setup when required.
Key Skills & Competencies
- Strong project coordination and stakeholder management skills
- Excellent communication and customer handling abilities
- High attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Problem-solving mindset with logical thinking
- Proactive, adaptable, and self-motivated
- Strong knowledge of CRM tools (Salesforce preferred)
- Good understanding of telephony and communication solutions
Qualifications & Experience
- Bachelor's degree in any discipline
- Minimum 2+ years of experience in project coordination or delivery
- Experience working with cross-functional teams and external vendors
- PRINCE2 certification (desirable but not mandatory)
Why Join Us
- Opportunity to work in a dynamic and growth-driven environment
- Exposure to end-to-end project lifecycle
- Collaborative team culture with learning opportunities
- Career growth in project management
