Job Description

Roles and Responsibilities:

Customer engagement: Be the primary point of contact and build long-term relationships with customers, both externally and internally
Connect with clients and drive regular status calls, executive summaries, and strategy meetings for high-profile projects
Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
Create, maintain, and communicate client project timelines and budgets
Prepare and communicate pricing quotes and estimates with clients
Ensure billing and revenue tracking is maintained weekly
Manage client change orders by negotiating due dates between clients and internal departments
Balance internal capacity with external demands and expectations
Prepare regular account statuses like missing asset reports, delivery schedules, and project updates for customers or senior management
Clearly communicate expected delivery dates for titles/assets via internal systems and email/verbal communication for special cases
Work with Account Coordinators to ensure day-to-day production runs effectively
Ensure Account Coordinators have a current and accurate understanding of all work-in-progress
Collaborate with Account Coordinators to ensure deliverables are completed on time and communicate changes if needed
Proactively identify potential project issues, formulate responses/solutions, and communicate with clients
Communicate regularly with clients regarding project performance metrics