Project Coordinator

Project Coordinator

Purpose

Under the direction of the Order Administration and Group Reporting Manager, the Project Coordinator is responsible for the successful coordination of customer orders and small projects, with a clear focus on customer satisfaction. This position functions in a multi-service IT environment and must be able to effectively coordinate internal, customer, and supplier resources to deliver orders and projects on time and on budget. This position will be remotely based out of our offshore entity in India.

Duties and Responsibilities

• Ensure Customer orders are processed in a timely manner
• Coordinate the implementation of all phases of a customer's orders, considering customer priorities, internal Centrilogic resources, and supplier schedules to most effectively roll out the project.
• Build sound relationships with customers and suppliers
• Work with the Sales and Account Management team to understand the customer's business and the impact of project implementation
• Engage and work with Centrilogic Suppliers to ensure successful delivery of solutions to Centrilogic Customers
• Effectively manage customer expectations as they relate to project implementation
• Maintain effective communication with the customer throughout the implementation process
• Effectively manage project changes. Process contract administration activities as required for contract extensions and billing changes
• Communicate the status of projects and escalated late or potentially late projects
• Process contract administration activities where required for contract extensions and billing changes
• Participate in project planning sessions (internal and external customers)
• Coordinate client handoff to the Service Assurance team

Required Experience and Skills

• 2 to 3 years of experience in project coordination or similar capacity
• English Proficiency
• Good business acumen
• Excellent communication skills, both written and verbal
• Strong organizational skills, including the ability to manage multiple tasks and projects with competing priorities
• Quick thinker who asks insightful questions to uncover root causes and find creative solutions
• Project Management experience working with North American clients (or PMP standards)
• Familiarity with basic business financial concepts including revenue, cost, billing, and profit