Project Coordinator

About the role

• Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

• Managed Customer Service is responsible for delivering and servicing BT Enterprise Major UK, Public Sector and Major Corporate contracts, and operates with a £140m underlying budget in 18/19.

• The Desk Based Solution Deliver Support will support the delivery of products to our customers ensuring orders, dependencies and change requests are managed to meet the customers delivery dates.

• The Desk Based Solution Deliver Support will work with the Project Manger to keep them informed of progress throughout the Project Lifecycle

What you will be doing (Role Accountabilities)

• You will support the delivery of BT Products to external customers, ensuring delivery dates are met and delivered right first time.

• Pro-actively ensure that all required orders and dependencies are in line to ensure delivery will be successful and right first time on the customer agreed date

• Co-ordinate changes that arise during the Final bidding and delivery phases of the project

• Work closely with the Sales / Accounts team to resolve any risks/issues that arise during the delivery

• Regularly provide progress updates to the sales manager, ensuring any issues impacting delivery are escalated in a timely manner

• Work with internal customers/stakeholders, undertaking the role of customer advocate.

• Ensure that good practice is shared across the Service Transition Delivery Team

• Able to manage risks, issues & dependencies

• Able to monitor & control standard complexity projects.

• Able to deal with stakeholders, customers and suppliers, specific to project needs.

• Able to work under tight deadlines as per bidding timeline from sales team which will involve strong analytical & communication skills

• Demonstrate ownership and ability to critical thinking with strong knowledge on MS Excel

What you'll need to succeed (Skills & Experience)

• Strong communication and stakeholder engagement skills

• Issue identification and resolution

• Problem solving and critical thinking

• Change and incident management

• Escalation management

• Service Level Agreement (SLA) management

• Order, dependency, and supplier management

• Risk and issue management

• Project / Programme delivery support

• Continuous Improvement (CI) awareness and implementation

Eligibility Criteria –

Overall experience of 2 years or less.

Excellent Verbal and Written communications (International BPO experience recommended)

Location: Kolkata (hybrid working)

Excel & Reporting Skills (Essential)

• Strong working knowledge of Microsoft Excel

• Ability to create and maintain trackers for orders, risks, issues, milestones, and dependencies

• Experience using formulas (IF, VLOOKUP/XLOOKUP, COUNTIF, SUMIF, DATE/TIME functions)

• Competence in pivot tables, filters, and structured data analysis

• Ability to produce clear delivery dashboards, status reports, and performance summaries

• Attention to data accuracy and version control