What You Will Be Doing:
- Serve as a point of contact for the customer, managing their onsite experience using Cvent's Onsite Solutions
- Training the clients on the hardware (Router, Printer, Badges) and the software from end to end
- Serve as a point of contact and strategic advisor for all assigned events (small to medium in size & scope)
- Directly support and consult with customers on how to best leverage Cvent's Onsite Solutions through timeline-specified milestones and standardized operations
- Work with the strategic partners to ensure successful delivery of hardware and supplies onsite
- Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
- Serve as a point of contact for Onsite escalations and should be flexible working out of office hours and on weekends
- Manage several concurrent projects
- Communicate and adhere to project milestones
What You Will Need for this Position:
- Candidate should have a minimum of 2-3 years of client interaction experience.
- Excellent communication skills (verbal and written)
- Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
- Must be able to integrate knowledge across disciplines to ensure event execution success
- Ability to work within a team to achieve goals
- Strong business acumen, ethics and high integrity
- Excel at developing relationships over Zoom and email.
- Strong understanding of the onsite event management experience.
- Candidate should have basic knowledge about hardware (printer, routers)
- Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
