Program/Project Management Lead

Project Role : Program/Project Management Lead

Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Must have skills : Service Transition

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The role is dynamic, involving coordination across different teams and adapting plans as necessary to meet evolving business needs and priorities.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the planning and execution of project activities to ensure timely delivery.
• Facilitate effective communication channels among stakeholders to promote transparency and alignment.
• Monitor project risks and implement mitigation strategies to minimize impact.
• Support the development and mentoring of junior team members to enhance overall team capability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Transition.
• Strong knowledge of project management methodologies and frameworks relevant to service delivery.
• Ability to coordinate cross-functional teams and manage complex stakeholder relationships.
• Experience in risk management and issue resolution within program or project environments.
• Skilled in resource planning, scheduling, and tracking project progress to meet deadlines.
• Excellent communication and negotiation skills to facilitate collaboration and consensus.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Service Transition.
• This position is based at our HDC4 - SEZ location.
• A 15 years full time education is required.