Responsibilities
- Proactively identify and resolve operational challenges to ensure smooth execution.
- Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.
- Work cross-functionally with instructors, product teams, and support teams to drive program success.
- Build and maintain strong, trust-based relationships with key stakeholders.
- Communicate effectively in both written and verbal formats across teams and leadership.
- Develop, execute, and maintain detailed operational plans to ensure seamless program execution.
- Track and manage daily, weekly, and monthly tasks with precision and timeliness.
- Ensure high-quality, error-free deliverables that exceed team standards.
- Monitor and report workstream progress to support strategic decision-making.
- Draft policies and document processes to enhance efficiency and standardisation.
- Leverage internal tools (e. g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.
- Identify and implement process automation and optimisation strategies.
- Independently manage and scale up to three workstreams simultaneously.
- Work closely with peers to drive collective team success and operational excellence.
Requirements
- Strong passion for education, technology, and working in a dynamic startup environment.
- Prior experience in program management, founders office, strategy and operations.
- High proficiency in analytical tools such as Excel, Word, and data visualisation tools.
- Excellent problem-solving and communication abilities.
- Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams.
This job was posted by Aaliya Baxamusa from Scaler Academy.
