Job Description
About This Job
Intellipaat
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: E-Learning Providers
Job Description
Job Description – Program Manager (Training & Operations)
Company: Intellipaat
Location: Bangalore (Work from Office)
Department: Learning Operations / Program Management
Experience: 3–8 Years
About The Role
We are looking for a highly organized and execution-focused Program Manager to manage trainer onboarding, trainer evaluation, and oversee the end-to-end operations of Intellipaat's learning programs and services. The ideal candidate will ensure seamless trainer engagement, smooth program delivery, operational excellence, and a high-quality learning experience for learners.
Key Responsibilities
Trainer Onboarding & Management
Manage the complete onboarding process for trainers, mentors, and subject matter experts.Coordinate trainer documentation, contracts, compliance checks, and system access.Conduct trainer induction sessions and ensure adherence to company guidelines and delivery standards.Maintain trainer databases and track trainer performance metrics.Act as the primary point of contact for trainers regarding operational and program-related requirements.Trainer payout, negotiation and other activities related to trainer onboarding.
Program Operations
Plan, execute, and monitor internal training programs and learning initiatives.Ensure timely scheduling of classes, workshops, webinars, and mentoring sessions.Coordinate with academic, content, technology, and support teams for smooth program execution.Identify operational bottlenecks and implement process improvements.
Stakeholder Management
Collaborate with internal teams including Academics, Sales, Learner Success, Marketing, and Technology.Ensure effective communication between trainers and internal stakeholders.Escalate and resolve operational issues impacting program delivery.
Reporting & Process Excellence
Prepare regular MIS reports and operational dashboards.Monitor key performance indicators (KPIs) related to trainer onboarding, program delivery, and learner satisfaction.Develop and maintain SOPs for onboarding and program operations.Drive automation and process optimization initiatives to improve efficiency.
Required Qualifications
3–8 years of experience in Program Management, Learning Operations, Academic Operations, Training Operations, or a similar role.Prior experience in EdTech, Training, is mandatory.Strong project management and stakeholder management skills.Strong price negotiation skills.Excellent communication and coordination abilities.Advanced proficiency in Microsoft Excel, Google Sheets, and reporting tools.Ability to manage multiple programs and stakeholders simultaneously.
Preferred Skills
Experience managing trainers, faculty, or instructor networks.Strong analytical and problem-solving skills.Familiarity with LMS platforms and virtual learning environments.Process-driven mindset with attention to detail.Ability to work in a fast-paced, high-growth environment.
Key Success Metrics
Trainer onboarding turnaround time.Trainer engagement and retention.Program delivery adherence and schedule compliance.Learner satisfaction scores.Operational efficiency and process improvement initiatives.Accuracy and timeliness of reporting.
Why Join Intellipaat
Opportunity to work with one of the global leading EdTech organizations.High-impact role with cross-functional exposure.Fast-paced environment with significant growth opportunities.Opportunity to drive large-scale learning programs and operational excellence.
Interested candidates kindly share the resume to [Confidential Information]
