Key Responsibilities
Strategic Leadership
- Develop and execute the strategic vision for digital transformation of technical documentation
- Build and lead cross-functional teams spanning technical writing, IT, engineering, and field service
- Secure executive sponsorship and manage stakeholder expectations
- Define and track success metrics for the CMS implementation
- Establish governance frameworks and sustainability plans
Technical Implementation
- Lead the evaluation and selection of appropriate CMS technologies
- Oversee system architecture design and integration with existing enterprise systems
- Develop content models and metadata frameworks specific to industrial equipment documentation
- Establish standards for content structure, authoring, and publication
- Guide the migration of legacy documentation into the new system
Process Development
- Design and implement efficient workflows for content creation, review, and publication
- Establish quality assurance protocols for technical accuracy and consistency
- Develop terminology management and localization processes
- Create feedback mechanisms to capture field insights for continuous improvement
- Implement change management processes to ensure user adoption
Team Leadership Collaboration
- Build and mentor a team of content strategists, technical writers, and documentation specialists
- Foster collaboration between engineering, service, training, and documentation teams
- Facilitate knowledge transfer between experienced technicians and documentation teams
- Partner with IT to ensure system performance, security, and scalability
- Collaborate with field service to optimize content for practical application
Continuous Improvement
- Analyze system usage and performance metrics to identify improvement opportunities
- Stay current with industry trends in technical documentation and content management
- Lead ongoing enhancement initiatives based on user feedback and operational needs
- Develop roadmaps for integration with emerging technologies (AR/VR, IoT, AI)
- Establish communities of practice to promote knowledge sharing
Education and Experience
Required Experience Knowledge
- 8+ years of experience in technical documentation, content strategy, or knowledge management
- 5+ years of program/project management experience, preferably in digital transformation initiatives
- Proven experience implementing content management systems or similar digital platforms
- Strong understanding of technical documentation principles and best practices
- Experience with structured content, XML-based documentation, or DITA
- Bachelors degree in technical communication, engineering, information science, or related field
Preferred Experience
- Experience in industrial manufacturing, equipment maintenance, or related technical fields
- Familiarity with industrial equipment documentation and maintenance procedures
- Knowledge of enterprise integration patterns and API-based architectures
- Experience with change management and organizational transformation
- Background in user experience design or information architecture
- Understanding of CMMS, EAM, or other maintenance management systems
- Experience with translation management and localization workflows
Key Skills
Technical Skills
- Working knowledge of content management systems and documentation tools
- Understanding of database structures and content modeling
- Familiarity with search technologies and information retrieval principles
- Basic understanding of web technologies and mobile application platforms
- Knowledge of metadata standards and taxonomy development
- Experience with analytics and performance measurement
Leadership Soft Skills
- Exceptional communication skills, both written and verbal
- Strong stakeholder management and influencing abilities
- Strategic thinking and vision-setting capabilities
- Ability to translate complex technical concepts for diverse audiences
- Proven change management and organizational transformation skills
- Team building and cross-functional leadership experience
- Problem-solving mindset with attention to detail
