Program Manager

Role: UXR Reseacher (Program Manager)

Workspace type: Hybrid

User Experience Research (UXR) PM (Vendor Role)

Location: Hyderabad

Experience: 8+ years

Overview

.

The role focuses on operational and communication excellence, supporting impactful research outcomes, fostering deeper customer and executive engagement, and ensuring efficient collaboration within the team.

You will support and scale UXR by coordinating complex research programs, building durable operational infrastructure, facilitating executivelevel workshops, and ensuring that insights are not only generated but adopted, discoverable, and actionable across the organization.

Responsibilities

Systems Building & Operational Excellence

Identify, architect and maintain solutions in endtoend research lifecycle such as scalable participant recruitment and scheduling workflows.

Author, maintain, and enforce Standard Operating Procedures (SOPs) and playbooks that professionalize the research practice and ensure consistency across different product groups and stakeholders.

Creative Communication & Stakeholder Enablement

Create crossfunctional communication materials, including newsletters and executiveready updates that highlight UXR activities, insights, and ongoing programs to ensure visibility and alignment.

Facilitate consistent internal communication by sharing research outcomes, operational updates, and progress across the UXR team, enabling transparency and collaboration.

Research Operations, Scheduling & Program Support

Manage scheduling of sessions at scale, proactively identifying dependencies, conflicts, and risks and resolving them before they become blockers.

Act as an operational partner to researchers, removing friction from research execution so teams can focus on insight generation.

Documentation & Process Management

Document UXR workflows, methodologies, and best practices to create clarity, repeatability, and operational resilience.

Manage and maintain IDCrelevant stakeholderfacing content on the CxD website, including customer stories, research reels, and outcome summariesensuring accuracy, accessibility, and impact.

Qualifications

Educational Qualifications

Preferred: Bachelor's or Master's degree in a creative field (Design, Communication, Media, or related discipline) or an MBA with an interest in user research, customer engagement, or operations.

Additional consideration: Equivalent professional experience in research operations, program coordination, workshop facilitation, or design operations may be considered in lieu of a formal degree.

Required Qualifications

Experience in project coordination or program management within a research, design, or creative environment.

Proficiency in developing and coordinating workshops or events, preferably focused on customer engagement or executive alignment.

Preferred Qualifications

Strong communication skills, with demonstrated ability to craft impactful newsletters, updates, and workshop materials that effectively convey research insights.

Strong organizational skills, with attention to detail and experience managing schedules, tracking project progress, and maintaining documentation.

Workshop expertise, including familiarity with designing and facilitating interactive sessions for executive or highimpact audiences.

Familiarity with tools such as SharePoint, Teams, and Excel, as well as design and research tools like Figma, Sketch, or Jira.

Processfocused mindset, with experience documenting and standardizing workflows to drive operational efficiency.

Customerfocused orientation, with an understanding of user research and its role in driving innovation and inclusivity.

Key Competencies for Success

Operational Excellence: Ability to manage schedules, coordinate logistics, and maintain accuracy in project tracking.

Strategic Execution: Ability to balance strategic planning with handson operational execution to deliver impactful workshops and processes.

Customer Empathy: Strong understanding of customer needs and the ability to translate insights into compelling workshops and deliverables.

Adaptability: Proactive problemsolving and responsiveness to evolving team needs.