Program Manager

Role: Program Manager

Location: Tirupathi

Role Summary

The Project Manager is the point accountable owner for end-to-end project delivery and commercial realization for assigned Key Account Group (KAG) accounts, and /or Non-KAG Accounts. The role ensures that project execution is seamlessly converted into timely billing and collections in line with contractual terms, revenue targets, and cash flow objectives.

Overall Project Accountability

Own the complete project lifecycle including initiation, planning, execution, billing, collections, and closure.

Upsell / Cross sell in existing KAG accounts, drive revenue number of KAG owned accounts

Ensure delivery adherence to scope, timelines, quality, and contractual obligations.

Act as the point of accountability for risks, issues, dependencies, and escalations.

Drive regular governance reviews with internal stakeholders and customers.

Maintain accurate project documentation, plans, and leadership status reports.

2. Billing Discipline

Ensure billing readiness is planned as part of project initiation.

Coordinate with delivery and finance teams to validate milestone or execution completion.

Track and resolve billing delays proactively.

Maintain project and account-level billing trackers.

3. Collections Ownership

Own collections follow-up against raised invoices in coordination with Finance/AR teams.

Engage customers on pending payments, disputes, and acceptance clarifications.

Escalate overdue invoices with impact assessment and recovery plans.

Report AR ageing and collections status in governance forums.

Skills & Competencies

Strong project and delivery management experience.

Understanding of contracts, milestone-based billing, invoicing, and collections.

High ownership and execution rigor.

Strong stakeholder communication and escalation management skills.

Qualification & Experience

Bachelor's degree preferably in Engineering, Technology, or Management.

8- 10 years of experience in project or delivery management roles.

Experience working with large enterprise, education, or government accounts preferred.

Key Success Metrics (KPIs)

On-time project delivery performance.

Own KAG owned accounts, grow revenue, upsell / Cross Sell in existing KAG owned accounts

Collections cycle time and AR ageing.

Revenue leakage or billing slippage incidents.

Stakeholder and customer satisfaction.