Program Manager - Talent Acquisition

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary

As the Program Manager for our large-scale hiring ramp-up, you will be responsible for driving the end-to-end execution of high-volume technical hiring initiatives in a Global Capability Center (GCC) environment. In this role, you will partner closely with RPO vendors, internal Talent Acquisition teams, and business stakeholders to achieve ambitious hiring goals, while continuously enhancing process efficiency, elevating candidate experience, and ensuring the delivery of top-quality talent.

Role Responsibilities

• Program Planning & Delivery
• Design, implement, and maintain comprehensive hiring plans with clear milestones and real-time dashboards to track progress against targets.
• Drive timely delivery of qualified candidate pipelines, with a focus on hard-to-fill and business-critical roles.
• Analytics & Continuous Improvement
• Track and analyze funnel metrics (sourcing → screening → interview → offer) to proactively identify leakages and bottlenecks.
• Conduct role-level hiring data analysis and recommend targeted interventions (e.g., sourcing strategy shifts, assessment refinements).
• Uncover hiring patterns and deliver actionable insights to DTH and TA leadership for data-driven decision-making.
• Vendor Management
• Own day-to-day liaison with RPO partners
• Drive and participate in regular reviews and close feedback loops
• Co-ordinate vendor huddles and track improvement initiatives
• Stakeholder Engagement
• Collaborate with hiring managers to define role requirements, prioritize openings, and sharpen selection criteria.
• Lead daily TA stand-ups to surface challenges, drive alignment, and ensure swift resolution of blockers.
• Serve as the primary escalation point for hiring delays, quality concerns, and compliance risks.
• Hiring Drives & Events
• Lead end-to-end hiring events (on-site and virtual), including hackathons and referral campaigns, to accelerate talent acquisition. Partner with marketing and internal communications teams to design and deliver compelling employer-branding collateral for events.
• Process Governance & Compliance
• Ensure adherence to ATS workflows (e.g., uploading candidate data, tracking status changes)
• Manage and resolve escalations from shared service teams on hiring documentation (e.g. offer approvals)
  

What You Need To Succeed (Minimum Qualifications)

Experience

15+ years in Talent Acquisition, including 5+ years managing RPO/vendor partnerships for high-volume technology hiring.

Demonstrated success in delivering 100+ hires per month within Global Capability Centers (GCCs) and large IT services organizations.

Proficient in leveraging major ATS platforms and recruitment analytics tools to optimize efficiency and hiring outcomes.

Technical & Industry Knowledge

• Strong expertise across technology roles (Java, .NET, DevOps, Cloud, Data Engineering, etc.).
• In-depth understanding of GCC operating models, offshore/onshore hiring dynamics, and compliance requirements (immigration, labor laws).
• Advanced data analysis skills, including Excel (pivot tables, VLOOKUP) and recruitment dashboards (Power BI, Tableau).
• Soft Skills & Leadership
• Exceptional communication and stakeholder management skills, with the ability to influence at senior leadership levels.
• Data-driven problem solver with an analytical mindset and strong decision-making capabilities.
• Proven project management skills in planning, prioritization, and risk mitigation.
• Collaborative leader with experience mentoring TA teams and driving cross-functional alignment.
• Resilient and adaptable under pressure, with a solutions-focused approach in dynamic environments.
  

Behavioral Competencies

• Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
• Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Hiring Targets Achieved: Consistently meeting or exceeding monthly hiring goals for all prioritized tech roles
• Funnel Efficiency Improved: Reduction in time-to-fill and funnel leakage rates by 15–20% within the first 6 months
• Vendor Performance Optimized: RPO partners achieving ≥ 95% SLA adherence and delivering high-quality shortlists
• Stakeholder Satisfaction: Strong feedback from hiring managers (rating ≥ 4/5) for responsiveness, quality, and transparency
  
  

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com

Why join

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.