Program Manager T4, SP Support

Key job responsibilities

Establish a project/program management methodology for the team, inclusive of an intake mechanism, work tracking, and reporting.

• Ensure project/program management tracking of work, prioritization of work, on-time delivery and quality of work, processes and documentation for the function, and reporting metrics to demonstrate the portfolio of work for the team.
• Establish the business goals, supporting business metrics, and indicators for success.
• Write business and technical requirements documents and ensure clear communication and coordination of requirements to the business and development teams.
• Analyze and solve business problems at the root, stepping back to understand the broader context.
• Collaborate across SPS to establish the North Star vision for SPS and the operational plans and goals accomplish the vision; work closely with cross functional teams to ensure robust, scalable, and repeatable processes that guard against defects
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Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
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Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field